Friendly Medical Receptionist offering excellent skills in patient relations. Skilled using [CareTracker,Epic,EMDS] appointment scheduling system to manage over 100 plus patients weekly. Organized and accurate in managing patient flow. Cheerful and committed to helping each patient feels welcomed and comfortable upon walking through door. Gifted at keeping patient files organized and updated. Systematic Front Desk skilled with scheduling, bookkeeping and medical records software. Friendly phone skills for outgoing and incoming calls. Reliable with organization to maintain physical files. Hardworking brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Astute professional highly skilled at handling patient issues and questions. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training. Motivated to learn, grow and excel in an office.
Skills
Insurance claims
Typing
HIPAA Guidelines
Appointment Scheduling
EMR / EHR
Electronic Medical Records
Outpatient care
Inventory oversight
Account management
Reminder calls
Payment collection
Patient Scheduling
Insurance Verification
Medical Records Management
Medical terms and procedure knowledge
Insurance claims processing
Telephone etiquette
Health insurance
Medicare and Medicaid process
Medical claims submission
Collection calls
Patient account analysis
Payment posting
Medical terminology understanding
Insurance Knowledge
Medical Records Review
Written and verbal communication
Records review
Collections
Scheduling
Closing Processes
Spreadsheets
Payment Collection
Education
Chiropractic Asst CertificateDallas, TX, Expected in – –: - GPA:
Hands On School of MassageTyler, TX, Expected in – –: - GPA:
Alto High SchoolAlto, TXExpected in 05/1999 – –High School Diploma: - GPA:
Work History
Laser Eye Institute - Medical Receptionist/Insurance Verification Specialist Troy, MI, 12/2020 - 02/2022
Posted payments to accounts and maintained records.
Reviewed patient cases per week and verified insurance coverage information.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Completed clerical duties and tasks for clinic administration.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic and health history to keep information current.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Maintained current and accurate medical records for patients.
Responded to correspondence from insurance companies to verify patient's coverage.
Completed patient referrals to other medical specialists.
Obtain prior authorizations for procedures(EMG/ EEG),medications and botox
Order office supplies
Logged charges and payments .
Compiled and tracked outstanding balances owed to medical facilities.
Assisted in reconciling deposit and patient collections.
Maintaining Hipaa compliance.
Family Medicine Clinic - Medical Receptionist/Insurance Verification Specialist City, STATE, 06/2014 - 10/2018
Verified client information by analyzing existing evidence on file.
Reviewed patient cases per week and verified insurance coverage information.
Posted payments to accounts and maintained records.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Managed multiple tasks and met time-sensitive deadlines.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Checked patient insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Maintained current and accurate medical records for patients.
Responded to correspondence from insurance companies to verify patient's coverage.
Completed patient referrals to other medical specialists.
Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Maintaining Hipaa Compliance
Preforming EKG's and assistance with Diabetic training
Made contact with insurance carriers to discuss policies and individual patient benefits.
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Compiled and tracked outstanding balances owed to medical facilities.
Processed online and paper appeal submissions and refund requests.
Longview Regional Medical Center - Registration Clerk/Insurance Verification Specialist City, STATE, 04/2012 - 06/2014
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Verified client information by analyzing existing evidence on file.
Observed strict procedures to protect sensitive patient information, medical records and payment data.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Communicated verification and authorization status updates with the Insurance department to facilitate decision-making for patient admissions and insurance coverage.
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Processed cancellations, changes or special requests promptly.
Reviewed daily reservations and confirmed bookings.
Operated standard office software applications to compile data and prepare information and correspondence.
Recorded costs accurately and explained any additional fees to guests.
Collected, organized and entered patient data into medical systems.
Retrieved medical data for physicians and patients.
Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Maintain Hipaa compliance.
Diagnostic Clinic Of Longview - Medical Receptionist City, STATE, 01/2010 - 04/2012
Checked patient insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Maintained current and accurate medical records for patients.
Responded to correspondence from insurance companies to verify patient's coverage.
Negotiated to collect balance in full.
Kept reception area clean and neat to give visitors positive first impression.
Answered central telephone system and directed calls accordingly.
Confirmed appointments, communicated with clients and updated client records.
Managed multiple tasks and met time-sensitive deadlines.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Directed incoming calls.
Managed multi-line phone system and pleasantly greeted patients.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
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School Attended
Chiropractic Asst Certificate
Hands On School of Massage
Alto High School
Job Titles Held:
Medical Receptionist/Insurance Verification Specialist
Medical Receptionist/Insurance Verification Specialist
