medical receptionist front office resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Personable individual with exceptional customer service skills and clinical experience. Works most efficiently in a fast paced environment and under pressure. Skilled at multitasking and time management. Well-organized Medical Assistant/Receptionist with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.

  • Referral verification
  • HIPAA guidelines
  • Front desk operations
  • Records maintenance
  • Telephone etiquette
  • Patient callbacks
  • Proficient in Microsoft
  • Records management
  • Technologically savvy
Medical Receptionist/Front Office, 08/13 to 11/2021
Cook Children's HealthcareArlington, TX,
  • Set up appointments for physician visits and procedures using calendar software.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Compiled physical and digital documents, charts and reports.
Insurance Precertification Specialist, 12/2011 to 12/2014
Nuvance HealthSouthbury, CT,
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Maintained up-to-date understanding of insurance payment practices.
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
  • Documented file notes clearly and concisely in Flex Med.
Medical Assistant/Secretary, 05/2003 to 12/2011
The Orthopedic CenterCity, STATE,
  • Patient appointment check in/out
  • Obtained precertification from insurances (imaging, procedures, test) Intake and review of health history Vitals
  • Experience with Workman’s Comp and working closely with claims adjusters Scheduled follow up appointments
  • Scheduled surgeries Surgery insurance approval
  • Called in medication refills Returned patient messages (post op concerns, forms, medications)
  • Post op wound care
  • Assisted with injections
  • Cast/splint application and removal Suture and staple removal In office hardware removal (surgeries)
  • Completion of disability and other forms
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Worked professionally to handle client, vendor and public guest requirements.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Exceeded specific team goals by partnering with staff to share and implement best practices.
  • Automated office operations, as well as managed client correspondence, record tracking and data communications.
  • Spearheaded special projects and efficiently carried out effective problem-solving.
Education and Training
High School Diploma: , Expected in 05/2003 to Lee High School - Huntsville, AL

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Resume Overview

School Attended

  • Lee High School

Job Titles Held:

  • Medical Receptionist/Front Office
  • Insurance Precertification Specialist
  • Medical Assistant/Secretary


  • High School Diploma

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