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medical receptionist front desk receptionist resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am so a hard working employee with customer service, multitasking and time management abilities. I'm devoted to giving every customer s positive and memorable experience

Skills
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment
  • Calendars.
  • File and maintain records.
  • Hear and resolve complaints from customers or the public.
  • Provide information about establishment, such as location of
  • Departments or offices, employees within the organization, or
  • Services provided.
  • Perform duties, such as taking care of plants or straightening
  • Magazines to maintain lobby or reception area.
  • Greet persons entering establishment, determine nature and
  • Purpose of visit, and direct or escort them to specific
  • Destinations.
  • Keep a current record of staff members' whereabouts and
  • Availability.
  • Collect, sort, distribute, or prepare mail, messages, or courier
  • Deliveries.
  • Transmit information or documents to customers, using
  • Computer, mail, or facsimile machine.
  • Enroll individuals to participate in programs and notify them of
  • Their acceptance.
  • Operate telephone switchboard to answer, screen, or forward
  • Calls, providing information, taking messages, or scheduling
  • Appointments.
  • Referral Verification
  • HIPAA Guidelines
  • Supply Ordering
  • Time Management
  • Taking Client Histories
  • Critical Thinking
  • Data Entry Software
  • Medical Report Preparation
  • Cleaning and Sterilizing
  • Advising Patents
  • Medical Charting
  • Problem-Solving
  • Customer Service
  • Detail-Oriented
  • Verbal and Written Communication
  • Organization and Time Management
  • Administering Medications
  • Information Documentation
  • Intake Form Processing
  • Check-In Management
  • Call Handling
  • Insurance Verification
  • Provider Relations
  • Payment Collection
  • Schedule Coordination
  • Office Coordination
  • Data Management
  • Adaptable and Flexible
  • Staff Leadership
  • Current Medical Assistant Certification
  • Computer Proficiency
  • HIPAA Compliance
  • Collecting Patient Specimens and Tests
  • Patient Referral
  • Pharmacy Correspondence
  • Documentation Review
  • Patient Eligibility Requirements
  • Claim Forms
  • Office Management
  • Data Entry
  • Collaboration and Teamwork
  • Insurance Authorizations
  • Cash Handling
  • Message and Report Transcription
  • Patient Interviews
  • Patient Health Information Access
  • Medical Records Verification
  • Calendar and Appointment Management
  • Flexible Schedule
  • Payment Scheduling and Collection
  • Relationship Building
  • Scheduling Tests and Procedures
Experience
Medical Receptionist/Front Desk Receptionist, 12/2005 - 01/2010
Saratoga Medical Center Colton, CA,
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Processed patient payments and scanned identification and insurance cards.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Informed patients of financial responsibilities prior to rendering services.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Protected patients by observing strict HIPAA guidelines.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Straightened up waiting room to maintain neat and organized space.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Entered insurance, demographics and health history into patient database.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
Phlebotomist Technician, 05/2007 - 06/2008
Novant Health Mooresville, NC,
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Transported specimens following established protocol for temperature and light.
  • Prepared and packaged specimens for courier transport.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Processed client payments and collected appropriate billing information.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Compiled and submitted data for demographic research.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Upheld donor confidentiality throughout intake and collection process.
  • Verified collection orders and communicated discrepancies to nurses.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Identified patients using proper procedures prior to specimen collection.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Labeled blood vials with critical information like time of collection, date and patient name.
Psychiatric Technician, 04/2003 - 11/2004
Woodridge Psychiatric Hospital City, STATE,
  • Aided patients in performing activities of daily living.
  • Communicated with clients and families effectively building lasting relationships.
  • Restrained violent or suicidal patients using approved verbal or physical techniques.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Collaborated with doctors, psychologists or therapists in working with patient treatments.
  • Assisted patients improve social relationships and engagement.
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
  • Influenced patients' behavior with interaction, counseling or instruction.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Recorded patients' health metrics using thermometers or blood pressure gauges.
  • Accompanied patients to medical and counseling appointments.
  • Instructed new employees on protocols to use when interacting with psychiatric patients.
  • Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
  • Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Led individual and group therapy supporting prescribed procedures.
  • Handled vital sign monitoring, medication administration and patient behavior assessments.
Education and Training
Associate of Applied Science: Counseling, Expected in 02/2027
-
Southern New Hampshire University - Hooksett, NH
GPA:
Status -

Online Studies Psychology-Addiction and Substance Abuse Counseling

  • Major in Addiction Counseling
High School Diploma: , Expected in 04/2000
-
Asbury High School - Johnson City , TN,
GPA:
Status -

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Asbury High School

Job Titles Held:

  • Medical Receptionist/Front Desk Receptionist
  • Phlebotomist Technician
  • Psychiatric Technician

Degrees

  • Associate of Applied Science
  • High School Diploma

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