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medical receptionist resume example with 4+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

Skills
  • Supervision & leadership
  • Insurance verification
  • Medical billing
  • Appointment confirmation/ scheduling
  • Patient interviewing skills
  • Efficient in various software
  • Knowledgeable in HIPPA rules and regulations
  • Good work ethic
  • People skills
  • Productive independently and in a team setting
Experience
08/2022 to Current Medical Receptionist Baptist Health Care | Orlando, FL,
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Compiled physical and digital documents, charts and reports.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
11/2021 to 08/2022 Patient Service Representative Intermountain Healthcare | Heber City, UT,
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Obtained proper authorization and identification to release confidential medical records.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Checked claims for errors, corrected issues and mailed out updated documents.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
11/2018 to 10/2021 Pharmacy Technician Comprehensive Pharmacy Services | Morgantown, WV,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Prepared prescription transfers to other pharmacies.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Established and updated patient profiles, medications and insurance details.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Verified and filled medications for up to 85 patients per day, maintaining 100% accuracy.
Education and Training
Expected in 11/2018 Associate of Science | Medical Management Ultimate Medical Academy - Clearwater, Clearwater, FL GPA:
Expected in Bachelor of Science | Medical Management DeVry University, Downers Grove, IL GPA:

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Resume Overview

School Attended

  • Ultimate Medical Academy - Clearwater
  • DeVry University

Job Titles Held:

  • Medical Receptionist
  • Patient Service Representative
  • Pharmacy Technician

Degrees

  • Associate of Science
  • Bachelor of Science

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