Organized Medical Office Representative with 13 years of experience in the medical field. Excellent typist, collaborator and office coordinator with proven history of reorganizing and optimizing office settings. Dedicated to efficiency and maintaining workflow. Tech-savvy Medical Office Rep with experience supporting 5 physicians in busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance. Detail-oriented approach to maintaining extensive patient record data. Hardworking and reliable Medical Office Representative with strong ability in multitasking , medical billing and efficiency. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Proficient in GE/Cerner
Telephone etiquette
Front desk operations
HIPAA guidelines
Referral verification
Experience
08/2007 to 12/2020
Medical ReceptionistU.S. Physical Therapy – Springfield, MO,
Updated group medical records and technical library to support smooth office operations.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Conducted patient intake interviews to collect medical information and insurance details.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Informed patients of financial responsibilities prior to rendering services.
Processed patient payments and scanned identification and insurance cards.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Set up appointments for physician visits and procedures using calendar software.
Handled all office supply ordering including ink cartridges, toner and paper
Observed strict HIPAA guidelines at all times according to company policy.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Answered multi-line phone system and directed callers to requested personnel and departments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Straightened up the waiting room so that it remained neat and organized.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Took messages from patients and promptly relayed to appropriate staff.
Used GE/Cerner software to process patient payments and update accounts.
Submitted diagnosis and procedure codes for insurance companies.
Assisted with referrals and prepared medical records for patients.
Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Collected information, verified insurance and collected co-payments for average of 80 patients each day.
Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
Consistently informed patients of financial responsibilities prior to services being rendered.
Maintained confidentiality of records relating to clients' treatment
Scheduled appointments for patients via phone and in person.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Called in prescription refills for patients.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Registered patients and scheduled appointments.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
02/2004 to 07/2005
Medical RepresentativeViatris Inc. – West Virginia, MN,
Followed-up with insurance companies and individuals to resolve discrepancies.
Maintained complete confidentiality in accordance with organization and legal requirements.
Assigned patients to correct diagnosis-related groups.
Obtained information by contacting appropriate personnel or patients.
Consolidated diverse medical records.
Observed confidentiality and safeguarded all patient-related information.
Scanned incoming documentation.
Designed improved training procedures to help new staff acclimate quickly.
Kept department clean, organized and professional.
Maintained 100% compliance with all hospital and government regulations.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Set up patient charts and documented information in various company software.
Entered patient insurance, demographic and health information into software and confirmed records.
Streamlined day-to-day office processes to meet long-term goals.
01/1994 to 11/2000
Floating Bank TellerFirst Union – City, STATE,
Met or exceeded sales goals by promoting bank products and services in every interaction.
Balanced daily cash deposits and bank vault inventory with zero error rate.
Adhered to regulatory and company security and audit procedures.
Processed cash withdrawals.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Liaised between bank branches regarding best practices and operations.
Entered member transaction data into online banking software.
Reported daily averages and shortages to operations department.
Trained employees on cash drawer operation.
Managed customer referrals to help financial services team members capitalize on sales changes.
Examined checks for identification and endorsement.
Processed 50 cash withdrawals accurately and efficiently.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Processed sales referrals and promoted bank services and products, resulting in 100% branch sales increase.
Consistently metmy goals by employing my accuracy in every interaction.
Served approximately 50 customers each shift, remaining composed and professional even in high-stress situations.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Delivered prompt, accurate and excellent customer service.
Education and Training
Expected in 06/1974
High School Diploma: Hope High School - Providence, RI GPA:
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