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Medical Receptionist Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Enthusiastic Clerical Support Assistant whom communicates positively with patients, visitors, physicians, nursing staff etc. Dedicated, diligent worker willing to go extra mile to complete tasks.

Skills
  • Front desk operations
  • Referral verification
  • HIPAA guidelines
  • Patient callbacks
  • Telephone etiquette
  • Time management
  • People skills
  • Planning
  • Clerical
  • Organization
  • Collaboration
  • Active listening
Experience
03/2020 to Current Medical Receptionist U.S. Physical Therapy | Sumter, SC,
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Ordered ink cartridges, toner, paper and other office supplies.
11/2011 to 02/2018 Customer Service Cashier Whole Foods | Chapel Hill, NC,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Built and maintained productive relationships with employees.
  • Resolved issues with cash registers, card scanners and printers.
10/2017 to 03/2019 Health Unit Coordinator Adventist Health System | Manhasset, NY,
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Transcribed physicians' orders to aid in medical care and minimize medical errors.
  • Prepared detailed reports and unit documentation and distributed completed files.
  • Conducted unit greetings and orientations for newly admitted and transferred patients.
  • Responded to patient call lights quickly and expedited appropriate follow-through.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Helped patients complete paperwork and explained processes and procedures.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Transcribed physicians' notes and entered data into electronic chart management software.
  • Assisted with hospital admissions and paperwork.
  • Communicated with patients to gather intake data and verify chart information.
03/2015 to 01/2017 Information Assistant Whole Foods | Chevy Chase, MD,
  • Resolved inquiries to consistently meet performance benchmarks.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Communicated critical information regarding food trays for diet restrictive patients to registered dietitians and registered nurses.
  • Calculated Boluses for tube feedings and sent up the proper amount of therapeutic nutrition for Registered Nurses to administer to their patients.
  • Worked as a team and collaborated with my leaders and colleagues with deep respect and treated every patient and visitor with dignity.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Prepared and Delivered Food Trays.
11/2019 to 07/2020 Customer Service Cashier Houston Methodist | Sugar Land, TX,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Scanned items and checked pricing on cash register for accuracy.
03/2015 to 01/2017 Food Service Assistant UW Health | City, STATE,
  • Kept customer and food preparation areas clean and well-organized.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Monitored and counted food stock and supplies to reorder on time.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Maintained order and cleanliness of work areas to conform with health codes.
Education and Training
Expected in 06/2009 High School Diploma | Madison East High School, Madison, WI GPA:
Expected in | Health Unit Coordinator Certificate We Care Online , Kansas City, KS GPA:

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89Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Madison East High School
  • We Care Online
Job Titles Held:
  • Medical Receptionist
  • Customer Service Cashier
  • Health Unit Coordinator
  • Information Assistant
  • Customer Service Cashier
  • Food Service Assistant
Degrees
  • High School Diploma
  • Some College (No Degree)