Medical Receptionist resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Enthusiastic Clerical Support Assistant whom communicates positively with patients, visitors, physicians, nursing staff etc. Dedicated, diligent worker willing to go extra mile to complete tasks.
Skills
Front desk operations
Referral verification
HIPAA guidelines
Patient callbacks
Telephone etiquette
Time management
People skills
Planning
Clerical
Organization
Collaboration
Active listening
Experience
Medical Receptionist, 03/2020 - Current U.S. Physical Therapy – Sumter, SC,
Entered insurance, demographics and health history into patient database.
Checked patients in and out for appointments and collected co-payments.
Called patients to confirm scheduled appointments and obtain additional details.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Informed patients of financial responsibilities prior to rendering services.
Handled correspondence, managed files and performed other clerical duties for office staff.
Conducted patient intake interviews to collect medical information and insurance details.
Gathered, transcribed and typed medical information into charts.
Compiled physical and digital documents, charts and reports.
Followed infection control procedures to protect patients and staff in waiting area.
Ordered ink cartridges, toner, paper and other office supplies.
Customer Service Cashier, 11/2011 - 02/2018 Whole Foods – Chapel Hill, NC,
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Maintained cleanliness and presentation of stock room and production floor.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Counted and balanced cashier drawers.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Welcomed customers, offering assistance to help find store items.
Built and maintained productive relationships with employees.
Resolved issues with cash registers, card scanners and printers.
Health Unit Coordinator, 10/2017 - 03/2019 Adventist Health System – Manhasset, NY,
Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
Transcribed physicians' orders to aid in medical care and minimize medical errors.
Prepared detailed reports and unit documentation and distributed completed files.
Conducted unit greetings and orientations for newly admitted and transferred patients.
Responded to patient call lights quickly and expedited appropriate follow-through.
Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Prepared new charts, updated existing charts and managed records transfers between offices.
Helped patients complete paperwork and explained processes and procedures.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Transcribed physicians' notes and entered data into electronic chart management software.
Assisted with hospital admissions and paperwork.
Communicated with patients to gather intake data and verify chart information.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Maintained cleanliness and presentation of stock room and production floor.
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Counted and balanced cashier drawers.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Welcomed customers, offering assistance to help find store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Scanned items and checked pricing on cash register for accuracy.
Food Service Assistant, 03/2015 - 01/2017 UW Health – City, STATE,
Kept customer and food preparation areas clean and well-organized.
Completed opening, closing and shift change tasks by following company guidelines.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Verified orders and bagged items for easy transport.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Controlled portion sizes and garnishing for optimal cost controls.
Monitored and counted food stock and supplies to reorder on time.
Operated cash register to process cash, check and credit card transactions.
Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Maintained order and cleanliness of work areas to conform with health codes.
Education and Training
High School Diploma: , Expected in 06/2009 - Madison East High School - Madison, WI GPA:
: Health Unit Coordinator Certificate , Expected in - We Care Online - Kansas City, KS GPA:
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