Medical Receptionist resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I am Jessica Claire. I am 30 years old. I have experience in the health field for over 10 years. I have done everything from lna to medical receptionist. I have extensive medical knowledge and I work hard to care for the patients best interest.

Enthusiastic lna qho communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.

  • Front desk operations
  • HIPAA guidelines
  • Referral verification
  • Records management
  • Records maintenance
  • First Aid/CPR
  • Organization
  • Multitasking
  • Communication
  • Critical thinking
  • Team building
  • Reliable & trustworthy
  • Supervision & leadership
  • Problem resolution
06/2021 to Current
Medical Receptionist Aspirus Hurley, WI,
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
03/2013 to 06/2021
Medical Records Manager Clinica Sierra Vista Delano, CA,
  • Maintained record of authorized information taken from charts.
  • Collected, checked and filed resident charts and personnel records.
  • Established and upheld procedures for medical records collection, coding and filing.
  • Reviewed discharges and other records on nursing units for compliance with procedures.
  • Administered staffing schedules for maximum utilization of material and human resources.
  • Managed well-organized system of closed and open medical records with ready availability to interdisciplinary personnel.
  • Returned incomplete records and charts to appropriate personnel for correction.
  • Enforced state and federal legal requirements governing confidentiality and legal issues pertaining to health information.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Maintained records management system to process personnel information and produce reports.
  • Supported medical staff research and administrative planning by maintaining current data collection systems.
  • Facilitated ongoing record review and reported results to quality improvement committee.
03/2013 to 06/2021
Lna Brookdale Senior Living Lynnwood, WA,
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Comforted patients and provided reassurance and encouragement.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
02/2015 to 03/2020
Waitress and Bartender Moe Joe Family Resturant City, STATE,
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented food and beverages to guests at tables.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education and Training
Expected in 04/2012
: Nursing Assistance
Lna Health Careers - Manchester, NH,
Expected in 06/2011
High School Diploma:
Manchester Memorial High School - Manchester, NH

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Resume Overview

School Attended

  • Lna Health Careers
  • Manchester Memorial High School

Job Titles Held:

  • Medical Receptionist
  • Medical Records Manager
  • Lna
  • Waitress and Bartender


  • High School Diploma

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