, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Skills
Front desk operations
HIPAA guidelines
Referral verification
Records maintenance
Verifying orders
Point of sale systems proficiency
Proper labeling procedures
Ordering and stocking medications
Troubleshooting malfunctioning equipment
Pharmacy operations
Drug inventory control
Stocking shelves
Insurance Verification
Supporting pharmacy operations
Quality assurance and control
Insurance billing
Workflow Optimization
Time management
Resolving customer issues
Problem-solving skills
Labeling prescriptions
Understands medical procedures
Documentation procedures expert
Grooming and bathing assistance
HIPAA compliance
Advanced anatomy knowledge
Proper sterilization techniques
Professional bedside manner
Inventory and supply management
Wound care and irrigation
Analytical decision-making skills
Sterile technique
Medical terminology
Respiratory equipment training
Medical terminology knowledge
EKG set up and monitoring
Cardiac anatomy and physiology awareness
Knowledge of hemodynamic pressure
Experience
10/2020 to CurrentMedical ReceptionistU.S. Physical Therapy | Suwannee, GA,
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Answered multi-line phone system and directed callers to requested personnel and departments.
Processed patient payments and scanned identification and insurance cards.
Conducted patient intake interviews to collect medical information and insurance details.
Observed strict HIPAA guidelines at all times according to company policy.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Took messages from patients and promptly relayed to appropriate staff.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
Set up appointments for physician visits and procedures using calendar software.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Updated group medical records and technical library to support smooth office operations.
Informed patients of financial responsibilities prior to rendering services.
03/2020 to 08/2020VolunteerCity Of Oxnard, Ca | Oxnard, CA,
Engaged with others successfully using strong verbal and written communication skills.
Volunteered to help with special events and programs by checking in participants and giving directions.
Kept facilities organized, clean and well-maintained to best meet program needs.
Completed assigned duties and consistently produced high volume of work to support daily business needs.
Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
Communicated needs and issues to appropriate supervisors for administrative action.
Collaborated with community leaders, organizations and public agencies to promote community service programs.
Monitored special group events and off-site field trips.
Maintained up-to-date and accurate program files and records.
Produced and updated organizational records and reports, including organizing budgets and documentation.
Prepared folders for new cases to be entered and organized closed files.
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Measured patient peak flows to improve workflow efficiency.
Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Helped residents achieve program goals and increase independence.
06/2018 to 02/2020Pharmacy CashierAllina Health Systems | Golden Valley, MN,
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Processed credit card, EBT and cash payments with electronic computer system.
Implemented company asset protection procedures to minimize profit loss.
Answered customer questions and referred to pharmacist for medication information.
Verified written prescription and refill requests to confirm complete and accurate information for pharmacists.
Worked closely with front-end staff to assist customers.
Resolved issues with cash registers, card scanners and printers.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Welcomed customers, offering assistance to help find store items.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
08/2016 to 02/2018Pharmacy AssistantSea Mar Community Health Centers | Hazel Dell, WA,
Restocked shelves and prepared expired drugs for return.
Verified prescriptions by contacting physicians' offices and receiving approval.
Delivered quality care to customers through close collaboration with pharmacist.
Reviewed order information against computer database.
Arranged retail products in pharmacy area according to merchandising planograms and end cap placement needs.
Performed clerical functions, including filing, copying and faxing.
Answered customer questions regarding medication.
Maintained pharmacy counter and related areas in clean, neat and organized fashion.
Opened incoming supplies and stocked in correct locations.
Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
Prepared medication labels with item name and quantity.
Compiled customer demographic, allergy and medical history background.
Education and Training
Expected in 04/2018Bachelor of Science | BiotechnologyHunter College of The City University of New York, New York, NYGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.