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medical receptionist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Skills
  • Front desk operations
  • HIPAA guidelines
  • Referral verification
  • Records maintenance
  • Verifying orders
  • Point of sale systems proficiency
  • Proper labeling procedures
  • Ordering and stocking medications
  • Troubleshooting malfunctioning equipment
  • Pharmacy operations
  • Drug inventory control
  • Stocking shelves
  • Insurance Verification
  • Supporting pharmacy operations
  • Quality assurance and control
  • Insurance billing
  • Workflow Optimization
  • Time management
  • Resolving customer issues
  • Problem-solving skills
  • Labeling prescriptions
  • Understands medical procedures
  • Documentation procedures expert
  • Grooming and bathing assistance
  • HIPAA compliance
  • Advanced anatomy knowledge
  • Proper sterilization techniques
  • Professional bedside manner
  • Inventory and supply management
  • Wound care and irrigation
  • Analytical decision-making skills
  • Sterile technique
  • Medical terminology
  • Respiratory equipment training
  • Medical terminology knowledge
  • EKG set up and monitoring
  • Cardiac anatomy and physiology awareness
  • Knowledge of hemodynamic pressure
Experience
Medical Receptionist, 10/2020 - Current
U.S. Physical Therapy Suwannee, GA,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
  • Set up appointments for physician visits and procedures using calendar software.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Updated group medical records and technical library to support smooth office operations.
  • Informed patients of financial responsibilities prior to rendering services.
Volunteer, 03/2020 - 08/2020
City Of Oxnard, Ca Oxnard, CA,
  • Engaged with others successfully using strong verbal and written communication skills.
  • Volunteered to help with special events and programs by checking in participants and giving directions.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
  • Communicated needs and issues to appropriate supervisors for administrative action.
  • Collaborated with community leaders, organizations and public agencies to promote community service programs.
  • Monitored special group events and off-site field trips.
  • Maintained up-to-date and accurate program files and records.
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Prepared folders for new cases to be entered and organized closed files.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Measured patient peak flows to improve workflow efficiency.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Helped residents achieve program goals and increase independence.
Pharmacy Cashier, 06/2018 - 02/2020
Allina Health Systems Golden Valley, MN,
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Processed credit card, EBT and cash payments with electronic computer system.
  • Implemented company asset protection procedures to minimize profit loss.
  • Answered customer questions and referred to pharmacist for medication information.
  • Verified written prescription and refill requests to confirm complete and accurate information for pharmacists.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Welcomed customers, offering assistance to help find store items.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Pharmacy Assistant, 08/2016 - 02/2018
Sea Mar Community Health Centers Hazel Dell, WA,
  • Restocked shelves and prepared expired drugs for return.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Reviewed order information against computer database.
  • Arranged retail products in pharmacy area according to merchandising planograms and end cap placement needs.
  • Performed clerical functions, including filing, copying and faxing.
  • Answered customer questions regarding medication.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Opened incoming supplies and stocked in correct locations.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Prepared medication labels with item name and quantity.
  • Compiled customer demographic, allergy and medical history background.
Education and Training
Bachelor of Science: Biotechnology, Expected in 04/2018
-
Hunter College of The City University of New York - New York, NY
GPA:
Status -

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Resume Overview

School Attended

  • Hunter College of The City University of New York

Job Titles Held:

  • Medical Receptionist
  • Volunteer
  • Pharmacy Cashier
  • Pharmacy Assistant

Degrees

  • Bachelor of Science

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