Motivated office manager skilled at meeting customer needs with expert client support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. I am self motivated, I am loyal. I love working with people. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using EHR software appointment scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow. Energetic receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task.
- CPR Certified
- Advising Patents
- Appointment Scheduling
- Verbal and Written Communication
- Administrative Tasks
- Customer Service
- Problem Solving
- Time Management
- Medical Recordkeeping
- Data Entry Software
- Epic Systems
- Cleaning and Sterilizing
- Preparing Treatment Rooms
- Critical Thinking
- Medical Charting
- Detail-Oriented
- Calendar and Appointment Management
- Employee Scheduling
- Patient Health Information Access
- Office Management
- Payment Scheduling and Collection
- Claim Forms
- Insurance Authorizations
- EHR Software
- Patient Database Maintenance
- Relationship Building
- Data Entry
- Data Management
- Cash Handling
- Patient Referral
- Maintaining Financial Records
- HIPAA Compliance
- Documentation Review
- Computer Proficiency
- Patient Billing
- Insurance Forms
Niceville, FL, 12/2020 - 07/2021
- Helped patients complete necessary medical forms and documentation.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Maintained current and accurate medical records for patients.
- Completed and filed financial documentation for accounting purposes.
- Transcribed phone messages and relayed to appropriate personnel.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
Washington, DC, 12/2019 - 12/2020
- Oversaw financial, operational, and administrative business processes in 4-person office.
- Improved employee performance by coordinating workflow and implementing performance incentives.
- Kept business leaders informed about company profits, operations, and other metrics with regular reports.
- Schedule patients for appointments, new and existing patients.
- Handle all insurance claims, calling and submitting new claims.
- Take all incoming calls from patients, and referring Dr offices.
- Oversaw financial, operational, and administrative business processes in [Number]-person office.
- Completed advanced clerical tasks, including account reconciliation and document management.
- Protected organizational information with effective safety and security procedures for digital and physical files.
- Supervised administrative staff, coordinating all hiring, training, and performance management.
- Preserved customer loyalty by quickly and completely resolving complaints.
- Motivated employees to continuously grow knowledge and enhance abilities.
- Covered daily office workloads through effective staffing and resource coordination.
Washington, DC, 05/2014 - 11/2019
- Improved employee performance by coordinating workflow and implementing performance incentives.
- Oversaw financial, operational, and administrative business processes in 5-person office.
- Resolved employee performance problems by tracking down root causes and retraining or offering guidance through difficult situations.
- Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management.
- Empowered employees to independently resolve problems and disputes.
- Filed Court Documents for the Attorney Answered incoming calls, made outbound calls to clients and opposing.
- Counsel.
- Scheduled meetings and hearings for the Attorney.
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School Attended
- American Fork High School
Job Titles Held:
- Medical Receptionist
- Office Manager
- Office Manager
Degrees
- High School Diploma
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