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Medical Receptionist Resume Example

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MEDICAL RECEPTIONIST
Summary

Established Medical Receptionist successful at interacting with people of all ages and personalities and offering experience working in busy clinical settings. Bringing a successful career history spanning more than nine years.

Skills
  • HIPAA guidelines
  • Oral and written communication
  • Front desk operations
  • Telephone etiquette
  • Setting appointments
  • Speaking clearly
Experience
Progressive Neurology And Sleep Center | Chesapeake, VirginiaMedical Receptionist03/2019 - Current
  • Used Athena software.
  • Collected information, verified insurance and collected co-payments for average of 30 patients each day.
  • Scheduled appointments for patients via phone and in person.
  • Ensured patient confidentiality in alignment with HIPAA protocols.
  • Maintained confidentiality of records relating to clients' treatment
  • Assisted with referrals and prepared medical records for patients.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.

Pleasantly greeted each patient and offered the desk sheet for easy sign-in.

  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Straightened up the waiting room so that it remained neat and organized.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Bayview Physicians Group - Atlantic Neurological | Chesapeake, VirginiaMedical Receptionist05/2012 - 03/2019
  • Used Paragon software to process patient payments and update accounts.
  • Collected information, verified insurance and collected co-payments for average of 30 patients each day.
  • Scheduled appointments for patients via phone and in person.
  • Maintained confidentiality of records relating to clients' treatment
  • Assisted with referrals and prepared medical records for patients.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Straightened up the waiting room so that it remained neat and organized.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Observed strict HIPAA guidelines at all times according to company policy.
Bayview Physicians Group - Volvo Medical | Chesapeake, VirginiaMedical Receptionist05/2011 - 05/2012
  • Used Paragon software to process patient payments and update accounts.
  • Collected information, verified insurance and collected co-payments for patients each day.
  • Scheduled appointments for patients via phone and in person.
  • Registered patients and scheduled appointments.
  • Ensured patient confidentiality in alignment with HIPAA protocols.
  • Maintained confidentiality of records relating to clients' treatment
  • Assisted with referrals and prepared medical records for patients.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Observed strict HIPAA guidelines at all times according to company policy.
Centerville Animal Hospital | Chesapeake, VirginiaReceptionist05/2008 - 05/2011
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Tookaccurate messages for staff and management to facilitate open and speedy communication.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Scheduled appointments for staff.
Education and Training
Old Dominion University | Norfolk, VABachelor of Science in Criminal Justice06/2004
Norfolk State University | Norfolk, VAParalegal Certificate05/2009
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Resume Overview

Companies Worked For:

  • Progressive Neurology And Sleep Center
  • Bayview Physicians Group - Atlantic Neurological
  • Bayview Physicians Group - Volvo Medical
  • Centerville Animal Hospital

School Attended

  • Old Dominion University
  • Norfolk State University

Job Titles Held:

  • Medical Receptionist
  • Receptionist

Degrees

  • Bachelor of Science in Criminal Justice
    Paralegal Certificate

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