Medical Receptionist Resume Example

• Used Athena software.
• Collected information, verified insurance and collected co-payments for average of 30 patients each day.
• Scheduled appointments for patients via phone and in person.
• Ensured patient confidentiality in alignment with HIPAA protocols.
• Maintained confidentiality of records relating to clients' treatment
• Assisted with referrals and prepared medical records for patients.
• Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.

Pleasantly greeted each patient and offered the desk sheet for easy sign-in.

• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Took messages from patients and promptly relayed to appropriate staff.
• Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Processed patient payments and scanned identification and insurance cards.
• Straightened up the waiting room so that it remained neat and organized.
• Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date