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medical receptionist resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Well-organized Medical Assistant/Receptionist with demonstrated knowledge of healthcare procedures and administrative operations in Pain Management, Orthotics, and Internal Medicine environments. Experienced with insurance forms, charts and other business correspondence.

Keep medical office operations smooth and efficient by organizing files, scheduling appointments and assisting patients. Background includes working in Pain Management, Orthotics and Internal Medicine settings to handle all provider and patient needs. Good interpersonal and communication skills.

Established Medical Receptionist successful at interacting with people of all ages and personalities and offering experience working in busy clinical settings.

I'm working on updating my CPR/First Aid certification and I have an interest in furthering my education to get my bachelors in Registered Nursing if applicable. I do have my Associates Degree in Medical Assisting on hand to show if needed.

After taking some time off of work I'm eager to return to the medical field to start up working again!

Skills
  • Referral verification
  • Front desk operations
  • HIPAA guidelines
  • Records maintenance
  • Telephone etiquette
  • Proficient in Microsoft Office, Word, MS-DOS, Windows 10 and higher (or lower), different internet browsers, etc.
  • Technologically savvy
  • Records management
  • Patient callbacks
  • Communications
  • Insurance billing
  • Problem resolution
  • First Aid/CPR (need to update my certification)
  • MS Office
  • Customer service
Experience
Medical Receptionist, 02/2012 to 12/2012
Landmark HealthPa, PA,
  • Interviewed patients to collect medical information and insurance details.
  • Updated group medical records and technical library to support smooth office operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Internal Medicine office with 5 providers.
  • Maximized office efficiency by answering more than 40-60+ incoming calls per day to provide office information and transfer calls to desired personal.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Set up appointments for physician visits and procedures using calendar software.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up the waiting room so that it remained neat and organized.
Medical Assistant, 10/2009 to 04/2011
Princeton University StaffBoston, MA,
  • Started as an Externship site turned job from the end of my Medical Assistant Nursing Collage at ECPI Medical Careers Institute.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Assessed, documented and monitored vital signs for more than 30 patients per day.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Recorded vital signs and medical history for 10+ patients each hour.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Carefully prepared, reviewed and submitted patient statements.
  • Monitored patient stability by checking vital signs and weight.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Reviewed treatment sheets for completeness and accuracy.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Scheduled appointments for patients via phone and in person.
  • Completed clinical documentation in accordance with agency guidelines.
  • Answered appointment calls.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Trained patients on how to properly operate medical equipment.
  • Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Sterilized medical equipment after each procedure.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Followed all principles of asepsis and infection control.
  • Cleaned and disinfected chairs and equipment according to facility policy.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Assisted with technical treatments and entered information in patient records and charts.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
  • Sterilized medical instruments as needed.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Communicated with patients by phone and via written correspondence.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Collected forms, copied insurance cards and Identification to coordinate patient information for billing and insurance processing.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Educated patients about medications, procedures and physician's instructions.
Patient Care Coordinator, 03/2010 to 11/2010
Mountain View Care CenterClark, NV,
  • Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
  • Developed and maintained quality care systems and standards, including but not limited to creating and improving medical protocols and guidelines.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Improved patient outcomes through value-added services.
  • Managed logistics for patient intake and implementation of appropriate courses of treatment.
  • Scheduled evaluations and procedures for patients.
Education and Training
Associate of Applied Science: Medical Assisting, Expected in 2010 to Medical Careers Institute of ECPI University - Richmond, VA,
GPA:
Certifications
  • First Aid/CPR (in process of updating)
,

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Resume Overview

School Attended

  • Medical Careers Institute of ECPI University

Job Titles Held:

  • Medical Receptionist
  • Medical Assistant
  • Patient Care Coordinator

Degrees

  • Associate of Applied Science

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