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medical receptionist resume example with 11 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 10 years of experience to dynamic new position.

Skills
  • Front-end supervision
  • Front end support
  • Friendly and personable
  • Front end merchandising
  • Ability to work independently
  • Dependable
  • Appointment Booking
  • Team Goals
  • Creative Thinking
Work History
Medical Receptionist, 06/2022 to Current
AspirusPortage, WI,
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
Front End Department Supervisor, 03/2018 to 05/2022
Lowe's Companies, Inc.Westminster, CO,
  • Worked with Ops Manager to resolve problems, improve operations and provide exceptional customer service
  • Supervised 30+ cashiers in providing excellent customer service. Making sure check out process is a seamless and happy experience for customers. Making sure all customer issues and concerns are addressed and taken care of
  • Collaborated and communicated with other department supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives
  • Drove efficiencies and taught others the skills needed to maintain effective store operations
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked with all customers to understand requirements and provide exceptional customer service
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Responsible for closing and opening the store
  • Responsible for cash office, tracking overages and shortages and ensuring the money is counted correctly and all overages or shortages are logged and explained. Resolving any issues that may arise
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs
  • Built effective training and coaching strategies
Head Cashier, 04/2012 to 03/2018
Mcdonald'sGreat Falls, MT,
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Resolved escalated customer disputes with special actions such as discounts
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Educated employees on all job tasks, including register use, merchandising and customer service
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Educated customers on promotions to enhance sales
  • Assisted customers by answering questions and fulfilling requests
  • Directed team of 30+ cashiers to maximize performance and deliver exceptional service to every customer
  • Processed POS transactions, including checks, cash and credit purchases or refunds
Customer Service Associate, 10/2011 to 04/2012
Desert Diamond CasinoGlendale, AZ,
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Managed customer relations and customer service through daily communication and interaction
  • Informed customers about special promotions and provided detailed information for various products
  • Executed multiple projects efficiently, including order management and online orders
  • Helped customers every by approaching conversations with positive attitude and a friendly smile
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
Education
High School Diploma: , Expected in 05/2000
Plattsmouth High School - Plattsmouth, NE
GPA:

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Resume Overview

School Attended

  • Plattsmouth High School

Job Titles Held:

  • Medical Receptionist
  • Front End Department Supervisor
  • Head Cashier
  • Customer Service Associate

Degrees

  • High School Diploma

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