Medical Receptionist resume example with 5 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Keep medical office operations smooth and efficient by organizing files, scheduling appointments and assisting patients. Background includes working professional and fast paced settings to handle all provider and patient needs. Good interpersonal and communication skills.
Skills
Front desk operations
HIPAA guidelines
Technologically savvy
Records maintenance
Records management
Patient callbacks
Telephone etiquette
Customer service
Administrative support
Team management
Relationship development
Experience
04/2019 to 03/2020Medical ReceptionistLandmark Health | Charlotte, NC,
Interviewed patients to collect medical information and insurance details.
Updated group medical records and technical library to support smooth office operations.
Maximized office efficiency by answering more than 75-100 incoming calls per day to provide office information and transfer calls to desired personal.
Prepared and sent financial statements to support bookkeeping functions.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Scheduled and confirmed patient appointments for diagnostic, and consultation services in busy family practice office with 1 provider.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Took messages from patients and promptly relayed to appropriate staff.
Observed strict HIPAA guidelines at all times according to company policy.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Answered multi-line phone system and directed callers to requested personnel and departments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Processed patient payments and scanned identification and insurance cards.
Straightened up the waiting room so that it remained neat and organized.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Set up appointments for physician visits and procedures using calendar software.
Informed patients of financial responsibilities prior to rendering services.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
04/2018 to 03/2019Shift ManagerCoen Markets, Inc. | Waynesburg, PA,
Cross-trained in every store role to maximize operational knowledge.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Increased overall team efficiency and productivity.
Helped employees operate productively and stay on task to meet business and customer needs.
Mentored and supported new employees to maximize team performance.
Managed and mentored 4-10 staff members.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Handled over $5K-10K in funds each day in fast-paced restaurant environment.
02/2015 to 11/2017Sales AssociateManulife | Atlanta, GA,
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assisted customers by finding needed items and checking inventory for items at other locations.
Processed orders through system and coordinated product deliveries.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Sold various products by explaining unique features and educating customers on proper application.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
09/2014 to 02/2015Stock AssociateMacy's | Deptford, NJ,
Prepared products for sales floor by adding tags and readying pallets or restocking.
Updated signage to reflect current prices and help promote target merchandise.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Replenished inventory with focus on addressing customer needs.
Loaded and unloaded 2-3 delivery trucks or vans per week to maintain store's inventory.
Verified invoices against delivered merchandise to check shipment accuracy.
Bent, lifted, opened, and moved products weighing up to 100 pounds.
Education and Training
Expected in 04/2011High School Diploma | CCA, Houston, TX, GPA:
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