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medical receptionist resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Well-organized Medical Receptionist with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.

Skills
  • HIPAA guidelines
  • Front desk operations
  • Records maintenance
  • Multi phone line system
  • Proficient at data entry
  • Impressive customer service experience
  • Organized
  • Professional
  • Flexible
Experience
02/2018 to 05/2021 Medical Receptionist Landmark Health | Fall River, MA,
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Processed patient payments and scanned identification and insurance cards.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Informed patients of financial responsibilities prior to rendering services.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Handled office supply ordering, including ink cartridges, toner and paper
  • Conducted patient intake interviews to collect medical information and insurance details.
01/2016 to 02/2018 Medical Receptionist Landmark Health | Grosse Pointe, MI,
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Entered patient information into system, including insurance, demographics and health history.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Straightened up waiting room to maintain neat and organized space.
  • Handled office supply ordering, including ink cartridges, toner and paper
  • Compiled physical and digital documents, charts and reports.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Processed patient payments and scanned identification and insurance cards.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
01/2013 to 01/2016 Medical Receptionist Landmark Health | Livonia, MI,
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Checked patients in and out for appointments and collected co-payments.
  • Gathered, transcribed and typed medical information into charts.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Processed patient payments and scanned identification and insurance cards.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Informed patients of financial responsibilities prior to rendering services.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Compiled physical and digital documents, charts and reports.
  • Handled office supply ordering, including ink cartridges, toner and paper
  • Straightened up waiting room to maintain neat and organized space.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Trained new staff on office procedures, insurance processes and medical terminology.
08/2005 to 01/2013 Health Unit Coordinator Adventist Health System | Celebration, FL,
  • Transcribed physicians' orders to aid in medical care and minimize medical errors.
  • Maintained unit supplies and equipment for medical staff and patient care needs.
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Communicated with patients with compassion while keeping medical information private.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Assisted charge nurse with delegating nursing assignments.
  • Answered multiple phones lines including patient call system and paging nurses as needed for patient care.
  • Notary Public as needed for legal documentation
Education and Training
Expected in 06/2005 to to Certification | Health Unit Coordination Clover Park Technical College, Lakewood, WA GPA:
Expected in 06/2001 to to High School Diploma | Auburn High School , Auburn, WA GPA:

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Resume Overview

School Attended

  • Clover Park Technical College
  • Auburn High School

Job Titles Held:

  • Medical Receptionist
  • Medical Receptionist
  • Medical Receptionist
  • Health Unit Coordinator

Degrees

  • Certification
  • High School Diploma

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