medical receptionist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking and reliable with strong ability in Customer satisfaction. Highly organized, proactive and punctual with team-oriented mentality. Patient-focused service versed in managing appointment-based schedules and maintaining accurate records. Detail-oriented Medical Receptionist with a background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Cultivated loyal clientele and retains satisfaction with exceptional service and loyalty promotions. Communicative and organized with frequent commendations for quality and efficiency. Offering excellent service through experiential learning and hard work. Ambiguous to new challenges and opportunities.

  • Microsoft Office and Suit
  • Typing
  • Reception Assistance
  • File Organization
  • Mail Sorting and Distribution
  • Excel Spreadsheets
  • Time Management
  • Meeting Coordination
  • Schedule and Calendar Management
  • Answering Phones
  • Problem-Solving
  • Teamwork and Collaboration
  • Organizing and Preparing Meetings
  • Relationship Building
  • Customer Service
  • Self-Directed
  • Activity Planning
  • Verbal and Written Communication
  • Building Positive Rapport
  • Appointment Setting
  • Excellent Communication
  • Event Planning
  • Heavy Lifting
  • Data Entry
  • Inventory Management
  • Answering Phones
  • Service Oriented
  • Public Speaking
  • Strong Work Ethic
  • Multitasking and Organization
  • Learn Quickly
  • Attention to Detail
  • Filing and Recordkeeping
  • Emotional Intelligence
  • Critical Thinking
  • Teamwork
  • Creative Thinking
  • Knowledge of EPIC
  • Familiar with Royal
  • HIPPA Certified
  • Appointment Scheduling
  • Patient Callbacks
  • Cash Handling
  • Computer Proficiency
  • Medical Records Verification
  • Patient Referral Verification
  • Data Entry in Synapse
  • Maintaining Financial Records
  • Front Desk Operations
Medical Receptionist, 06/2022 to Current
Crozer-Keystone Health SystemUpland, PA,
  • Used Royal Solutions Group and Synapse to access and process patients.
  • Familiar with the use of EPIC to input and view patient referrals.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
  • Gathered, transcribed and typed medical information into charts.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Aware of many different Insurance in order to send claims and bill providers.
  • Check patient eligibility manually, in case of system failure
Catering Server/Restaurant Server/Bridal Attendant, 09/2021 to 02/2022
University Of UtahProvo, UT,
  • Communicated client project requirements to vendors and contractors to ensure client satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Completed purchases and errands for parties or anniversary celebrations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Made sure that the Bride and Groom, as well as the bridal party were sufficiently catered to and give the best service possible.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Assistant, 07/2018 to 01/2022
PetcoGreen Bay, WI,
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Handled data entry tasks with high levels of speed and accuracy.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Answered incoming calls while recording accurate messages.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Organized raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Filled orders requesting custom icing or fondant designs, incorporating lettering and images into decorations according to customer requests.
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
  • Contributed to menu creation through development of new or seasonal product ideas and recipes.
Warehouse Worker, 06/2021 to 09/2021
Denny's Fashion, Style, For AllCity, STATE,
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Staged and sorted multiple types of products for loading.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Filed requisitions for out of stock items and supplies
  • Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Lifted materials of varied weights on regular basis.
Education and Training
Associate of Arts: Psychology, Expected in 2024
Queensborough Community College of The City University of New York - Bayside, Queens, NY,
High School Diploma: , Expected in 06/2021
Westbury High School - Old Westbury, NY
  • Manager of Football
  • Manager of Wrestling
  • President of AV Club
  • Graduated one year early
  • Softball All Conference

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Resume Overview

School Attended

  • Queensborough Community College of The City University of New York
  • Westbury High School

Job Titles Held:

  • Medical Receptionist
  • Catering Server/Restaurant Server/Bridal Attendant
  • Assistant
  • Warehouse Worker


  • Associate of Arts
  • High School Diploma

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