Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Hardworking and reliable with strong ability in multi-tasking and fast learner. Offering professionalism, previous experience with Microsoft Office software and quality focus. Highly organized, proactive and punctual with team-oriented mentality.

  • Advanced anatomy knowledge
  • Understands medical procedures
  • HIPAA compliance
  • Proper sterilization techniques
  • Communicating with patient families
  • Human anatomy and physiology
  • Customer Service
  • Calm and level-headed under duress
  • General housekeeping ability
  • Restocking lab supplies
  • Medical terminology knowledge
  • Front desk operations
  • HIPAA guidelines
  • Patient callbacks
  • Proficient in software: Docutap, Medicaid portal, Availity
  • Reliable and trustworthy
  • Decision-making
  • Customer service
  • Organizational skills
  • Training & Development
  • Fluent in Spanish
  • Fast learner
  • Basic math
  • Multitasking
  • Coordination
  • Problem resolution
  • Clerical
  • Reading comprehension skills
  • Written and oral communication skills
  • Customer- and service-oriented
  • Excellent communication skills
  • Money handling
  • Outgoing personality
  • Team player mentality
  • Listening skills
  • Cash register operation
08/2019 to Current Medical Receptionist Landmark Health | Rome, NY,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Processed patient payments and scanned identification and insurance cards.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Informed patients of financial responsibilities prior to rendering services.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Updated group medical records and technical library to support smooth office operations.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Set up appointments for physician visits and procedures using calendar software.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
12/2018 to 08/2019 Sales Associate Moonfare | Luxemburg, WI,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Prepared cash deposits up to $200 with zero discrepancies.
  • Offered product and service consultations and employed upselling techniques.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Worked with fellow sales team members to achieve group targets.
  • Built and maintained effective relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide store, products and services information.
11/2017 to 01/2019 Hostess Omni Hotels | Bretton Woods, NH,
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Helped to plan and execute parties for more than 40 guests, including coordinating menus and preparing tables.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Education and Training
Expected in 05/2016 High School Diploma | Victory Christian Academy , Lakeland, FL, GPA:
Expected in 05/2021 Associate of Arts | Liberal Arts And General Studies Polk State College, Winter Haven, FL GPA:
  • Trained new staff on Medical Receptionist
  • Recognized for outstanding customer service.
Activities and Honors
  • Member, Alumni Association

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School Attended

  • Victory Christian Academy
  • Polk State College

Job Titles Held:

  • Medical Receptionist
  • Sales Associate
  • Hostess


  • High School Diploma
  • Associate of Arts

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