, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Reliable medical office professional offers 29 years of experience working in busy settings with high patient volumes.
Enthusiastic , communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Flexible hard worker ready to learn and contribute to team success.
Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Outgoing and friendly with strong motivation for success.
Skills
Referral verification
Front desk operations
HIPAA guidelines
Proficient in medical manager, isalis
Patient callbacks
Records management
Telephone etiquette
Records maintenance
Organizational skills
Reliable and trustworthy
Experience
Medical Receptionist, 09/2002 to Current Carenet – MT, State,
Entered patient information into system, including insurance, demographics and health history.
Checked patients in and out for appointments and collected co-payments.
Called patients to confirm scheduled appointments and obtain additional details.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Informed patients of financial responsibilities prior to rendering services.
Handled correspondence, managed files and performed other clerical duties for office staff.
Conducted patient intake interviews to collect medical information and insurance details.
Gathered, transcribed and typed medical information into charts.
Compiled physical and digital documents, charts and reports.
Followed infection control procedures to protect patients and staff in waiting area.
Handled office supply ordering, including ink cartridges, toner and paper
Trained new staff on office procedures, insurance processes and medical terminology.
Prepared and sent financial statements to support bookkeeping functions.
Medical Assistant, 03/1997 to 09/2002 Purdue University – South Bend, IN,
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Contributed to office operations by triaging patients by severity of medical complaint.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Secretary, 03/1987 to 08/1997 First National Bank – Bloomfield, NE,
Maintained organized filing system of paper and electronic documents.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Completed supply orders and maintained appropriate levels of office supplies.
Produced and distributed memos, newsletters, email updates and other forms of communication.
Assisted with answering phones, filing paperwork, entering data.
Supported team members by restocking supplies, maintaining office equipment.
Claims Processor, 08/1996 to 03/1997 Gila River Health Care – Gila River Districts, AZ,
Verified claim data correctness in preparation for processing.
Reviewed history records to determine benefit eligibility for services.
Researched medical claims for validity to resolve discrepancies.
Coordinated benefits with medical insurance plans and Medicare providers.
Verified policy holder data, including age, contact number and physical address.
Processed claims for payment or forwarded to appropriate personnel for further investigation
Assisted new policyholders with processing claims.
Examined claims, records and procedures to grant approval of coverage.
Education and Training
High School Diploma: , Expected in Sissonville High School - Sissonville, WV GPA:
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