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medical receptionist resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Resourceful medical assistant adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in medical settings to handle patient needs.

Skills
  • Front desk operations
  • Technologically savvy
  • Telephone etiquette
  • Relationship building
  • Decision-making
  • Working collaboratively
  • Referral verification
  • Patient callbacks
  • Communication
  • Organizational skills
  • Problem resolution
  • Planning
  • Experience
    Medical Receptionist, 04/2018 to 08/2018
    Hanger, Inc.High Point, NC,
    • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
    • Conducted patient intake interviews to collect medical information and insurance details.
    • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
    • Updated group medical records and technical library to support smooth office operations.
    • Processed patient payments and scanned identification and insurance cards.
    • Answered multi-line phone system and directed callers to requested personnel and departments.
    • Observed strict HIPAA guidelines at all times according to company policy.
    • Informed patients of financial responsibilities prior to rendering services.
    • Greeted callers with enthusiasm, answering all phone calls by second ring.
    • Set up appointments for physician visits and procedures using calendar software.
    • Straightened up the waiting room so that it remained neat and organized.
    • Took messages from patients and promptly relayed to appropriate staff.
    • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
    • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
    • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
    • Delivered high-quality administrative and customer service to sustain patient and work flows.
    • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
    Head Waitress, 10/2011 to 05/2015
    The Rock Woodfired PizzaCity, STATE,
    • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
    • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
    • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
    • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
    • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
    • Served over 11 tables at once while supervising staff of 2 servers.
    • Calculated charges, issued table checks and collected payments from customers.
    • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
    • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
    • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
    • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
    • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
    • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
    • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
    • Plated food and assessed plate presentation to maintain highest standard of food quality.
    • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
    • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
    • Collaborated with host, bus person and cook to serve up food and beverage options.
    • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
    Restaurant Waitress, 02/2006 to 01/2010
    IHOP Restaurants LLCCity, STATE,
    • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
    • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
    • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
    • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
    • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
    • Operated POS terminals to input orders, split bills and calculate totals.
    • Provided exceptional service to 100 customers per day at Restaurant establishment.
    • Collaborated with host, bus person and cook to serve up food and beverage options.
    • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
    • Assisted kitchen staff with food counts by determining number of items required for complete service.
    • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
    • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
    • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
    • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
    • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
    • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
    • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
    • Processed customers' payments and provided receipts.
    • Greeted newly seated guests quickly and efficiently.
    • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
    • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
    • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
    • Explained menu options to guests, offered suggestions and took orders for food and beverages.
    Education and Training
    Bachelor of Arts: Sociology, Expected in 05/2017 to Metropolitan State University Of Denver - Denver, CO
    GPA:

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    Resume Overview

    School Attended

    • Metropolitan State University Of Denver

    Job Titles Held:

    • Medical Receptionist
    • Head Waitress
    • Restaurant Waitress

    Degrees

    • Bachelor of Arts

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