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medical receptionist resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Enthusiastic Medical Assistant with excellent people skills and dedicated work ethic. Demonstrates medical procedure competency, skilled in technical, clerical and patient support with strong ability to communicate clearly and effectively to patients and staff. Excellent planner and multitasker with a service-focused approach.

Skills
  • Oral and written communication
  • Telephone etiquette
  • Staff training and development
  • Problem resolution ability
  • Personal and professional integrity
  • Organization and planning
  • Ability to grasp new concepts quickly and efficiently
Experience
08/2017 to Current
Medical Receptionist Davita Jackson, TN,

Pleasantly greeted each patient and offered the desk sheet for easy sign-in.

Observed strict HIPAA guidelines at all times according to company policy.

Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Answered multi-line phone system and directed callers to requested personnel and departments.

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Vascular office.

Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.

Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.

Straightened up the waiting room so that it remained neat and organized.

Took messages from patients and promptly relayed to appropriate staff.

Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date

05/2014 to 07/2017
Customer Service Supervisor Lincare Conroe, TX,
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Coordinated work of 15+ employees by offering clear direction and motivational leadership, provided performance evaluations, oversaw training, accuracy and friendly service, counseling, and assisted in scheduling conflicts.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Cross trained in roles of other departments to provide coverage and keep store operational.
  • Answered multi line phone system to assist customers with questions about online and in-store merchandise and services.
  • Over see delivery services. Scheduling and ensuring drivers and trucks are scheduled accordingly. Inspection of products prior to loading and delivery.
11/2010 to 07/2013
Bank Teller Washington Federal Austin, TX,
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Explained bank services, financial products and applicable fees to customers.
  • Processed customer transactions, including loan payments, safe deposit boxes, open and close of accounts including checking savings and lines of credit and check-cashing while paying attention to detail.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Recommended bank products and services to current and prospective customers.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
01/2005 to 07/2013
Swing Shift Manager Ardent Health Services Amarillo, TX,

Oversaw food preparation, production and presentation according to quality standards.

  • Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Resolved issues regarding customer complaints and escalated worsening concerns.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers.
Education and Training
Expected in to to
: Liberal Arts And General Studies
Green River Community College - Auburn, WA
GPA:
Expected in 08/2006 to to
High School Diploma:
Kapolei High School - Kapolei, HI
GPA:

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Resume Overview

School Attended

  • Green River Community College
  • Kapolei High School

Job Titles Held:

  • Medical Receptionist
  • Customer Service Supervisor
  • Bank Teller
  • Swing Shift Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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