medical receptionist resume example with 5+ years of experience
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Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 2 years. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Athena, Doc Response, Luma appointment scheduling system to manage over numerous patients weekly. Organized and accurate in managing patient flow.
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- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day.
- Organized paperwork such as charts and reports for office and patient needs.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
- Completed and filed financial documentation for accounting purposes.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Posted medical records promptly upon accurate assembly and analysis.
- Audited files for completion and accuracy.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Communicated with doctors and insurance companies to resolve patient issues.
- Filed records for timely retrieval.
- Documented patient condition and treatment, coding medical claims for hospital and nursing facilities.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed store opening and closing procedures and balanced tills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Responded to and resolved customer questions and concerns.
- Applied security, safety and loss prevention strategies during shifts.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Regulated pricing, inventory count and supply during shift hours.
West Virginia Junior College - Charleston - Charleston, WV
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Resume Overview
School Attended
- West Virginia Junior College - Charleston
Job Titles Held:
- Medical Receptionist
- Medical Records Assistant
- Shift Supervisor
Degrees
- Medical Assistant Office Tech Certificate
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