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medical receptionist resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Proactive medical assistant/ receptionist fluent in Spanish and English languages and offering a background in customer service and medical assistant. Passionate team member successful working with patients and building positive experiences.

Skills
  • Front desk operations
  • Referral verification
  • HIPAA guidelines
  • Telephone etiquette
  • Records management
  • First Aid/CPR
  • Customer service
  • Problem resolution
Experience
07/2019 to 08/2020
Medical Receptionist Davita Monroeville, PA,
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Interviewed patients to collect medical information and insurance details.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Set up appointments for physician visits and procedures using calendar software.
  • Straightened up the waiting room so that it remained neat and organized.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
11/2015 to 01/2019
Medical Assistant Southern Nevada Health District Las Vegas, NV,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Monitored patient stability by checking vital signs and weight.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Selected equipment for use in ultrasound setup according to specifications of examination.
  • Completed preventative maintenance, inspections and electrical safety testing.
  • Lowered equipment costs by [Number]% by implementing new inventory tracking system.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Assessed, documented and monitored vital signs for more than [Number] patients per day.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Carefully prepared, reviewed and submitted patient statements.
  • Communicated with medical transcriptionists regarding patient medical records.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Prepared equipment and positioned patients for cardiac catheterization and other invasive procedures.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Discontinued dialysis treatment according to established procedures.
  • Assisted [Job title] in providing care to infants, children and adolescents.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Furnished necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Batch-scanned and indexed patient charts.
  • Measured patient peak flows.
  • Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
  • Troubleshot malfunctioning equipment and test systems.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Identified operational improvements to drive efficiency and quality of care.
  • Monitored patient hemodynamic status during procedures using electrocardiograms.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Collected forms, copied insurance cards and [Action] to coordinate patient information for billing and insurance processing.
  • Positioned patients for optimal comfort before procedures.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained and calibrated lab instruments and equipment.
  • Coordinated and executed proper medical waste disposal.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Prepared, stained, cover slipped and catalogued cytology specimens.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Initiated dialysis treatment according to prescribed orders.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Ordered and received disposable supplies and created SAP purchase orders.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Assisted with technical treatments and entered information in patient records and charts.
  • Educated patients about medications, procedures and physician's instructions.
  • Worked in collaboration with radiologists, sonographers and other healthcare team members.
  • Removed strip printout from equipment to obtain permanent record of internal examination.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Requested scripts from doctors and verified insurance and coding.
  • Tested and repaired dialysis and medical testing equipment.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Scheduled appointments for patients via phone and in person.
  • Reviewed treatment sheets for completeness and accuracy.
  • Sterilized medical equipment after each procedure.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Positioned patients for optimal comfort before procedures.
  • Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
  • Communicated with patients by phone and via written correspondence.
  • Followed all principles of asepsis and infection control.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Lowered equipment costs by [Number]% by implementing new inventory tracking system.
03/2014 to 08/2017
Medical Assistant Southern Nevada Health District Las Vegas, NV,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Communicated with medical transcriptionists regarding patient medical records.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
Education and Training
Expected in to to
: Medical Assistant Certification
Delaware Technical Community College - Dover, DE
GPA:
Expected in to to
: Basic Life Training Certification
Delaware Fire School - Dover, DE
GPA:

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Resume Overview

School Attended

  • Delaware Technical Community College
  • Delaware Fire School

Job Titles Held:

  • Medical Receptionist
  • Medical Assistant
  • Medical Assistant

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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