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Medical Receptionist Resume Example

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MEDICAL RECEPTIONIST
Summary

Organized Medical Receptionist with 8 years of experience in medical and customer service field. Excellent typist, collaborator and office coordinator with proven history of reorganizing and optimizing office settings. Dedicated to efficiency and maintaining workflow.

Skills
  • HIPAA guidelines
  • Customer service
  • Problem resolution
  • Organization
  • Relationship development
  • Communications
  • First Aid/CPR
  • Front desk operations
  • Records maintenance
Experience
Medical Receptionist
Medina, OHDr. Brenda Rice/Jan 2019 to Jan 2020
  • Checked patients in, collected and verified insurance information, compilednew patient forms, scheduled appointments and updated patient files.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Collected forms, copied insurance cards and Personal Identification to coordinate patient information for billing and insurance processing.
  • Acted as liaison between physician and patient, answering questions and delivering test results per Dr. instructions.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
Private In-Home Caregiver
Wooster, OHAndrea Krommes/Jul 2016 to Dec 2018
  • Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Communicated client project requirements to vendors and contractors to ensure client satisfaction.
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Organized personal and professional calendars.
Sales/Marketing Manager
Ashland, OHAshland Cleaning LLC/Jul 2012 to Jun 2016
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Cultivated relationships with business owners and organizations prospects and buyers to drive profit opportunities.
  • Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Drafting, amending client contracts and quotes to meet needs of client.
Retail General Manager
Hudson, OHCountry Sampler/Hudson Sampler/Oct 2005 to Apr 2011
  • Identified client business and operational needs and introduced services to provide solutions.
  • Conducted quarterly and yearly staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Secured contract with local and corporate vendors to supply all store materials and services at competitive prices.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Managed scheduling for 17 employees to optimize productivity.
  • Facilitated buying process by providing customers with value proposition for products and services while promoting local vendor brands.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Engaged professionally with Vendors and customers to build rapport and nurture relationships.
  • Empowered staff members to contribute to continuous improvement, quality and growth of the store.
  • Directed all day-to-day operations of Store facility to provide safe and enjoyable guest experience.
  • Monitored inventory levels on weekly basis and placed new orders for merchandise to keep supply well-stocked.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Mediated all vendor, staff and customer complaints.
Education and Training
GEDNorthwestern High SchoolAug 1994West Salem, OH
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Resume Overview

Companies Worked For:

  • Dr. Brenda Rice
  • Andrea Krommes
  • Ashland Cleaning LLC
  • Country Sampler/Hudson Sampler

School Attended

  • Northwestern High School

Job Titles Held:

  • Medical Receptionist
  • Private In-Home Caregiver
  • Sales/Marketing Manager
  • Retail General Manager

Degrees

  • GED

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