Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Enthusiastic Medical Records Receptionist/ Certified Nursing Assistant offering 6 plus years of office experience and 20 plus years of CNA experience in communicating positively with physicians, office staff, and patients. Polished, hard worker and willing to go extra mile to complete any task.

  • Medical terminology understanding
  • Medical records and documentation
  • Electronic Medical Record (EMR) software
  • Medical history
  • Electronic medical records (EMR) systems
  • Understanding of medical conditions
  • Knowledge of medical terms
  • Nursing support
  • Understands medical procedures
  • Medical documentation
  • Working knowledge of medical equipment
  • Medical filing
  • Medical procedure terminology
  • Medical record-keeping
  • Understanding of medical laws
  • High level of nursing care
  • Ability to read medical reports
  • Updating medical charts
  • Medical facility familiarity
  • Medical history documentation
01/2020 to Current
Medical Receptionist/Certified Nursing Assistant Vacasa Incline Village, NV,
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Updated group medical records and technical library to support smooth office operations.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Provided nursing assistance to residents in 150-bed Skilled Nursing care facility.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
12/2011 to 01/2020
Medical Records Clerk/Certified Nursing Assistant Big River Nursing & Rehab City, STATE,
  • Set up patient charts and documented information in various company software.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Pulled patient records and transferred information to appropriate parties.
  • Maintained 100% compliance with all hospital and government regulations.
  • Purged outdated files.
  • Assigned patients to correct diagnosis-related groups.
  • Scanned incoming documentation.
  • Updated daily logs to track information movements.
  • Kept department clean, organized and professional.
  • Consolidated diverse medical records.
  • Conceptualized and implemented new and more efficient filing system.
  • Wrote reports, emails, memoranda, letters and releases.
  • Obtained information by contacting appropriate personnel or patients.
  • Pulled patient charts for upcoming appointments.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements and assisted with feeding.
10/2017 to 09/2018
Independent Personal Trainer Real Results Weight Loss LLC City, STATE,
  • Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
  • Watched clients during exercises and assisted with exercises.
  • Guided clients in safe exercise, taking into account individualized physical limitations.
  • Guided clients on proper nutrition and exercise habits.
  • Administered various fitness assessments to measure client progress.
  • Devised new programs and monitored client progress.
  • Developed and delivered 15-20 weekly fitness classes.
  • Prepared teaching area for each class and returned all equipment to storage after classes.
  • Performed site evaluations, customer surveys and team audits.
  • Re-racked weights and maintained neat, organized and clean club.
  • Handled all delegated tasks, including creating and teaching all classes.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
06/2012 to 01/2013
Personal Trainer Bodyfit Personal Training City, STATE,
  • Provided clients with educational information, including materials on preventative care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Led, instructed and motivated individuals during exercise activities, including cardiovascular exercise, strength training and stretching.
  • Created fitness routines to motivate clients to remain in wellness programs.
  • Created individual workout routines based on member fitness level.
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.
  • Communicated with clients to determine goals and performed client assessments.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
  • Informed clients through effective presentations regarding healthcare and benefits of services.
Education and Training
Expected in 05/2012
Certificate : Personal Training
Missouri College - St Louis, MO
Expected in 10/1999
Northwest High School - Cedar Hill, MO

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Resume Overview

School Attended

  • Missouri College
  • Northwest High School

Job Titles Held:

  • Medical Receptionist/Certified Nursing Assistant
  • Medical Records Clerk/Certified Nursing Assistant
  • Independent Personal Trainer
  • Personal Trainer


  • Certificate
  • GED

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