Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Remedly appointment scheduling system to manage over 30 patients weekly. Organized and accurate in managing patient flow. Energetic Medical Receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. Cheerful Medical Receptionist committed to helping each patient feels welcomed and comfortable upon walking through door. Gifted at keeping patient files organized and updated. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Medical position. Offering excellent communication and good judgment.

Skills
  • Medical office administration
  • Insurance claims
  • Team Oversight
  • HIPAA Guidelines
  • Appointment Scheduling
  • Electronic Medical Records
  • Patient Scheduling
  • Medical Records Management
  • Inpatient care
  • Payment collection
  • Account management
  • Insurance Verification
  • Outpatient care
  • Inventory oversight
  • Reminder calls
  • Good telephone etiquette
  • Money handling abilities
  • Professional telephone demeanor
  • Complaint resolution
  • Key holder experience
  • Shipping procedures understanding
  • Medical terminology knowledge
  • Multi-line phone talent
  • Good listening skills
Work History
06/2021 to Current Medical Receptionist Ivy Rehab | Olive, MI,
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
10/2019 to Current Starbucks Barista Giant Eagle | Northfield, OH,
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Upsold specialty items with beverages, increasing store sales.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Prioritized drink requests while managing interruptions.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Controlled line and crowd with quick, efficient service.
  • Educated coworkers and customers about new products.
  • Cultivated to recall customers' names and address each by name.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Complied with standards for merchandising, stocking and storing product.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Still employed at Target but I work a different position and that is Fulfillment.
  • I pick items that the customers have shopped for online and complete those orders in a timely manner throughout my shift. Orders vary within drive-up orders, in store pick-up orders or shipping orders.
  • Also Engage with customers throughout the store and give them the help they need in a timely manner as well.
07/2015 to 10/2019 Starbucks Barista Giant Eagle | Alcoa Center, PA,
  • Started my first casino job as a Starbucks Barista after a year of being there, I moved on up to become a Lead Barista and then a AST Certified Trainer.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Set and achieved goals for professional development and advancement.
  • Maintained regular and consistent attendance and punctuality.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Upsold specialty items with beverages, increasing store sales.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Prioritized drink requests while managing interruptions.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Controlled line and crowd with quick, efficient service.
  • Educated coworkers and customers about new products.
  • Cultivated to recall customers' names and address each by name.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Complied with standards for merchandising, stocking and storing product.
  • Created original artwork for specials board display daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Trained new employees in groups and in one-on-one scenarios.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • From then, while still helping out at Starbucks i got promoted up to a Food and Beverage Manager and also became a Banquet Lead.
  • Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
  • Conducted hands-on training in use of beverage gun, demonstrating proper technique and safety protocols.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Resolved customer complaints involving food or beverage quality and service.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Adapted service based on customer requests and kitchen readiness.
  • Prepared serving and appetizer trays and set tables at diverse events.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Answered guest questions about event plans and food service choices.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Circulated appetizer and drink trays smoothly around events to offer selections to guests.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Monitored dietary restrictions and served guests with special needs.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • While still employed at Golden Nugget I was hired as a Cage Cashier.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Enforced rules throughout daily activities such as company standard operating procedures, gaming regulations and federal regulations, including Title 31 compliance.
  • Verified individual amounts of loose coin and bundled paper money.
  • Performed check cashing for customers based on company policies.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Redeemed foreign currencies using accurate exchange rates.
  • Processed various cash transactions and answered gaming customer questions.
  • Moved currency, coins and chips following exact security protocols.
  • Helped patrons access funds by cashing checkers and processing credit card advances.
  • Protected customers by following information security procedures and maintaining confidentiality of transactions.
  • Documented exchange transactions in computer system with high accuracy.
  • Verified and processed authorization forms for transactions.
  • Counted cash, prepared deposits and balanced accounts.
  • Understood and consistently followed gaming commission rules governing establishment activities.
  • Verified over $1,000 of cash and credit payments daily.
Education
Expected in 06/2006 High School Diploma | Laughlin Jr./Sr. High School, Laughlin, NV, GPA:

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Resume Overview

School Attended

  • Laughlin Jr./Sr. High School

Job Titles Held:

  • Medical Receptionist
  • Starbucks Barista
  • Starbucks Barista

Degrees

  • High School Diploma

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