LiveCareer-Resume

medical receptionist resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I have worked in the front desk setting for years , I love what i do and have great multi tasking skills , I have ran a front desk on my own for many years with a smile !

Skills
  • Front desk operations
  • Referral verification
  • HIPAA guidelines
  • Technologically savvy
  • Telephone etiquette
  • Patient callbacks
  • Records maintenance
  • Records management
  • Reliable and trustworthy
  • Organization
  • Problem resolution
  • Organizational skills
  • Critical thinking
  • Friendly, positive attitude
Experience
Medical Receptionist, 05/2016 - Current
Crozer-Keystone Health System Chester, PA,
  • Entered patient information into system, including insurance, demographics and health history.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Handled office supply ordering, including ink cartridges, toner and paper
  • Prepared and sent financial statements to support bookkeeping functions.
Medical Receptionist, 04/2011 - 05/2016
Crozer-Keystone Health System Springfield, PA,
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Entered patient information into system, including insurance, demographics and health history.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
  • Followed infection control procedures to protect patients and staff in waiting area.
Office Manager, 08/2009 - 08/2011
Off The Muck Market Canastota, NY,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
Front Desk Receptionist, 06/2006 - 08/2009
Boise Property Management Tampa, FL,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, forward information and complete [Task].
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed office paperwork, including scanning documents and routing business correspondence.
Education and Training
High School Diploma: , Expected in 08/1989
-
Brandon High School - Brandon, FL
GPA:
Status -

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Resume Overview

School Attended

  • Brandon High School

Job Titles Held:

  • Medical Receptionist
  • Medical Receptionist
  • Office Manager
  • Front Desk Receptionist

Degrees

  • High School Diploma

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