medical receptionist resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Education
Nursing : Healthcare , Expected in 06/2023 to San Jacinto College District - Pasadena, TX GPA:
High School Diploma: , Expected in 06/2020 to Channelview High School - Channelview, TX GPA:
Professional Summary
Enthusiastic, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of English and Spanish and training in organizing and directing. Motivated to learn, grow and excel in the tasks that are given to me.
Vivacious individual well-educated in determining customer needs based on personal features and other customer preference related factors. Offering in-depth knowledge of cash register operations, checking's and knowledge of POS . Attentive listener with excellent multitasking, communication and organizational abilities.
Skills
Progress reporting
Refunds and exchanges
Product upselling
Customer assistance
Payment collection
Recordkeeping
Product and Service Sales
Identification Checks
POS Systems
Stocking And Replenishing
Cash Drawer Management
Medical office administration
HIPAA Guidelines
Medical Billing and Coding
Appointment Scheduling
Medical Records Management
Work History
Medical Receptionist, 04/2021 to Current St Luke's University Health Network – Bowmanstown, PA,
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Checked patient insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Maintained current and accurate medical records for patients.
Completed and filed financial documentation for accounting purposes.
Completed patient referrals to other medical specialists.
Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Transcribed phone messages and relayed to appropriate personnel.
Managed multi-line phone system and pleasantly greeted patients.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Completed patient referrals to other medical specialists
Helped patients complete necessary medical forms and documentation
Costumer Service Specialist, 11/2020 to 04/2021 Sephora – Boise, ID,
Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Entered customer interaction details in Software to track requests, document problems and record solutions offered.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Recorded product or service failure complaints and notified appropriate departments.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Educated customers on promotions to enhance sales.
Cashier, 06/2020 to 09/2020 Pilot Flying J – City, STATE,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Counted cash in register drawer at beginning and end of shift.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Assisted customers with special services, account updates and promotional options.
Assisted customers by answering questions and fulfilling requests.
Operated cash register for cash, check and credit card transactions.
Educated customers on promotions to enhance sales.
Checked prices for customers and processed items sold by scanning barcodes.
Used cash registers and POS systems to request and record customer orders and compute bills.
Managed over 50 customer calls per day.
Omnichannel , 08/2019 to 02/2020 JC Penney Co Inc. – City, STATE,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Boosted sales by conferring with customers to evaluate requirements and recommend best-fit company offerings.
Additional Information
My hobby is photography so I have experience in it. I also handle the editing software an more.
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