LiveCareer-Resume

medical receptionist resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • HIPAA Guidelines
  • Referral Verification
  • Front Desk Operations
  • Customer Service
  • Time Management
  • Verbal and Written Communication
  • Detail-Oriented
  • Appointment Scheduling
  • Cleaning and Sterilizing
  • Data Entry Software
  • Critical Thinking
  • Problem-Solving
  • Organization and Time Management
  • Patient Callbacks
  • Telephone Etiquette
  • Payment Scheduling and Collection
  • Insurance Authorizations
  • Patient Referral
  • Adaptable and Flexible
  • Data Entry
  • Relationship Building
  • Patient Health Information Access
  • Calendar and Appointment Management
  • Collaboration and Teamwork
  • HIPAA Compliance
  • Payment Plan Options
  • Flexible Schedule
  • Cash Handling
  • Computer Proficiency
Education and Training
Frederick School of Cosmetology, LLC Frederick, MD Expected in 01/2017 Licensed Cosmetologists : Cosmetology - GPA :
Boonsboro High School Boonsboro, MD Expected in 06/2015 High School Diploma : - GPA :
Experience
Dignity Health - Medical Receptionist
Rancho Cordova, CA, 11/2022 - Current
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up waiting room to maintain neat and organized space.
  • Compiled physical and digital documents, charts and reports.
Waterstone Financial, Inc. - Call Center Representative
Milwaukee, WI, 05/2022 - 11/2022
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers to resolve service and billing issues.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Provided top quality control and eliminated downtime to maximize revenue.
Amita Health - Cosmetologist
Franklin, TN, 02/2017 - 05/2022
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Met with customers to discuss style preferences and special requirements before treatment.
  • Designed cleaning schedules and organizational systems for treatment and sales areas.
  • Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
  • Introduced customers to cutting-edge beauty trends and products where applicable.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Scheduled client appointments.
  • Responded to customer inquiries by phone, email and in person.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Updated and maintained customer information records and beauty services provided.
  • Operated cash registers to receive payments from patrons.
  • Ordered, displayed and maintained supplies.
  • Trained or supervised other hairstylists, hairdressers and assistants.
  • Developed new styles and techniques.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Demonstrated and sold hair care products and cosmetics.
  • Used curlers, rollers and curling irons to press and curl hair.
  • Shaved, trimmed and shaped beards and mustaches.
  • Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Applied water or setting, straightening or waving solutions to hair.

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Resume Overview

School Attended

  • Frederick School of Cosmetology, LLC
  • Boonsboro High School

Job Titles Held:

  • Medical Receptionist
  • Call Center Representative
  • Cosmetologist

Degrees

  • Licensed Cosmetologists
  • High School Diploma

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