medical receptionist resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Resourceful Medical Receptionist, maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in medical office settings handling patient needs. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Well-organized with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

  • HIPAA guidelines
  • Front desk operations
  • Referral verification
  • Patient callbacks
  • Records maintenance
  • Clerical
  • Reliable and trustworthy
  • Technologically savvy
  • Computer skills
  • MS Office
  • Planning
  • Team building
  • Work ethic
  • First Aid/CPR
  • Data management
Medical Receptionist, 10/2019 to Current
St Luke's University Health NetworkQuakertown, PA,
  • Entered patient information into system, including insurance, demographics and health history.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.
Medical Records Assistant, 03/2017 to 10/2017
City Of Alexandria VaAlexandria, VA,
  • Assisted with properly processing records requests.
  • Completed all patient paperwork and maintained accurate records.
  • Worked with management to ensure paperwork was received and processed correctly.
  • Logged all relevant information.
  • Assisted management with reporting and paperwork.
  • Scanned incoming documentation.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Purged outdated files.
  • Pulled patient charts for upcoming appointments.
  • Updated daily logs to track information movements.
  • Obtained information by contacting appropriate personnel or patients.
  • Followed-up with insurance companies and individuals to resolve discrepancies.
Shift Supervisor, 04/2010 to 04/2013
Ace HardwareBloomington, MN,
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Evaluated operational records and made scheduling adjustments to maximize productivity.
  • Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
  • Created training manual for employees to use as reference guide.
Claims Adjustor, 11/2007 to 09/2008
American Standard Companies Inc.San Diego, CA,
  • Processed claims paperwork efficiently with in-depth research and top-notch communication skills.
  • Performed insurance claims research to verify data and investigate reported information.
  • Negotiated and settled claims according to information presented through reports, research and data verification.
Education and Training
: , Expected in 03/2011 to West Virginia Junior College - Charleston - Charleston, WV
  • Honor Roll
  • Completed coursework
  • Dean's List Honoree
High School Diploma: , Expected in 05/1997 to Clay County High School - Clay WV,

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Resume Overview

School Attended

  • West Virginia Junior College - Charleston
  • Clay County High School

Job Titles Held:

  • Medical Receptionist
  • Medical Records Assistant
  • Shift Supervisor
  • Claims Adjustor


  • High School Diploma

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