medical receptionist resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Flexible hard worker ready to learn and contribute to team success.

  • Referral verification
  • HIPAA guidelines
  • Front desk operations
  • Records maintenance
  • Technologically savvy
  • Telephone etiquette
  • Patient callbacks
  • Proficient in EMR
  • Records management
  • Customer service
  • Time management
  • Organizational skills
  • Multitasking
Education and Training
South Collage Atlanta, GA, Expected in 11/2027 Collage : Dental Hygienist - GPA :
East Lawrence High School Trinity, AL Expected in 05/2023 High School Diploma : - GPA :
Aveanna Healthcare - Medical Receptionist
Greeley, CO, 12/2020 - 10/2021
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Gathered, transcribed and typed medical information into charts.
  • Informed patients of financial responsibilities prior to rendering services.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered patient information into system, including insurance, demographics and health history.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Music And Arts - Optical Advisor/Receptionist
South Elgin, IL, 10/2019 - 03/2020
  • Trained staff to ensure compliance with local, national and federal requirements.
  • Managed administrative functions like cost management, utilization reviews, quality assurance and medical protocol development.
  • Promoted quality care of patients and maintenance of rooms and facilities in alignment with safety, health and organizational regulations.
  • Wrote policies and procedures to establish medical and administrative best practices.
  • Controlled financial functions like billing and collections, accounts payable and operational budgets.
  • Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
Troon Golf, L.L.C. - Store Lead
Gulf Shores, AL, 02/2019 - 09/2019
  • Sold clothes.
  • Greeted customers.
  • Helped customers find what he/she wanted.
  • Helped customers choose items.
  • Rang up bills, using cash registers, POS machines and mental math.
  • Answered customer questions.
  • Kept current with sales and promotions.
  • Upheld rules for payments and exchanges.
  • Helped maintain store security.
  • Found out of stock items at other stores.
  • Used basic computer skills.
  • Spoke with customers by phone and in person.
  • Provided information about products and services.
  • Took and recorded orders.
  • Received and processed incoming phone calls from customer or client base.
  • Ensured that appropriate changes were made to resolve customer concerns.
  • Effectively identified customer concerns over the phone.
  • Collected deposits or payments.
  • Referred unresolved customer grievances for further investigation.
  • Resolved customer service or billing complaints by refunding money, adjusting bills and offering credit.
  • Determined possible causes of customer complaints.
  • Maintained effective working relationships with customers and internal departments.
Caesars Entertainment Corporation - Sales Associate
Metropolis, IL, 10/2018 - 01/2019
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Offered product and service consultations and employed upselling techniques.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
Smashburger - Guest Service Expert
City, STATE, 06/2015 - 11/2017
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Activities and Honors

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Resume Overview

School Attended

  • South Collage
  • East Lawrence High School

Job Titles Held:

  • Medical Receptionist
  • Optical Advisor/Receptionist
  • Store Lead
  • Sales Associate
  • Guest Service Expert


  • Collage
  • High School Diploma

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