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Medical Receptionist/Back Office Medical Assistant Resume Example

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MEDICAL RECEPTIONIST/BACK OFFICE MEDICAL ASSISTANT
Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Database entry
  • Multi-line phone systems
  • Insurance eligibility verification
  • Billing and coding
  • Editing and proofreading
  • Customer Service
  • Clerical support
  • Credit card payment processing
  • Customer relations
  • Excellent multitasking abilities
  • Back office operations
  • Organization
  • First Aid/CPR
Experience
Medical Receptionist/Back Office Medical Assistant / Accident Rehabilitation Center - Palmetto, FL02/2016 - Current
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Updated group medical records and technical library to support smooth office operations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Straightened up the waiting room so that it remained neat and organized.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Documented staff information, including service plans, treatment reports and progress notes.
  • Handled all delegated tasks, including performing therapies on patients and assisting patients checking In/Out of treatment rooms .
Lead Sales Associate/Customer Service Associate / 2ndAnnRose Boutique - Lakewood Ranch, FL01/2013 - 08/2020
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Achieved or surpassed company-defined sales quotas for 5 consecutive years.
  • Negotiated sales and pricing with new and existing clients.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Received shipments and signed off on packages, documenting all incoming items in our computer system.
  • Checked store shelves and restocked products from inventory in back room.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Scanned and bagged items and operated cash register to check out store patrons.
Front/Back Office Medical Assistant/Customer Service Associate / Sarasota Chiropractic Centre - Sarasota, FL10/2008 - 05/2020
  • Assisted patients with registration, new patient paperwork and check-out process.
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Closed and submitted all patient insurance claims by end of each day.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Positioned patients for optimal comfort prior to procedures.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Customer Service/Lead Sales Associate / Timex Stores - Ellenton, FL04/2009 - 12/2012
  • Explained company offerings to promote products and services to clients.
  • Educated customers on product features and technical details to highlight benefits.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Performed regular watch adjustments such as winding, lubricating or basic band replacements on different types of timepieces.
Education and Training
Keiser University - Sarasota, FL07/2005Associate of Science: Medical Assistant
Allied Health School - Sarasota, FL09/2009Associate of Science: C.N.A
Lakewood Ranch High School - Bradenton, FL06/2003High School Diploma
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Resume Overview

Companies Worked For:

  • Accident Rehabilitation Center
  • 2ndAnnRose Boutique
  • Sarasota Chiropractic Centre
  • Timex Stores

School Attended

  • Keiser University
  • Allied Health School
  • Lakewood Ranch High School

Job Titles Held:

  • Medical Receptionist/Back Office Medical Assistant
  • Lead Sales Associate/Customer Service Associate
  • Front/Back Office Medical Assistant/Customer Service Associate
  • Customer Service/Lead Sales Associate

Degrees

  • Keiser University - Sarasota, FL 07/2005 Associate of Science : Medical Assistant
    Allied Health School - Sarasota, FL 09/2009 Associate of Science : C.N.A
    Lakewood Ranch High School - Bradenton, FL 06/2003 High School Diploma

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