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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Well-organized [Job Title] with demonstrated knowledge of healthcare procedures and administrative operations in [Type] environments. Experienced with insurance forms, charts and other business correspondence. Detailed understanding of complex office and DBMS systems for maintaining secure patient information.

Resourceful [Job Title] adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in [Type] settings over [Number] years to handle patient needs.

Skills
  • Front desk operations
  • Referral verification
  • HIPAA guidelines
  • Telephone etiquette
  • Basic math
  • Conflict resolution
  • Friendly, positive attitude
Experience
09/2016 to Current
Medical Receptionist Oak Street Health Metairie, LA,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Entered data in [Type] software to keep records of [Type] information.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Informed patients of financial responsibilities prior to rendering services.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Set up appointments for physician visits and procedures using calendar software.
04/2012 to 04/2015
Medical Receptionist Oak Street Health Mobile, AL,
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Informed patients of financial responsibilities prior to rendering services.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Updated group medical records and technical library to support smooth office operations.
  • Straightened up waiting room to maintain neat and organized space.
  • Observed strict HIPAA guidelines at all times according to company policy.
03/2009 to 04/2012
Cashier Vacasa Bluffton, SC,
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Received payments for [Product or Service] and issued receipts.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education and Training
Expected in 06/2008
High School Diploma:
Temescal Canyon High School - Lake Elsinore, CA
GPA:

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Resume Overview

School Attended

  • Temescal Canyon High School

Job Titles Held:

  • Medical Receptionist
  • Medical Receptionist
  • Cashier

Degrees

  • High School Diploma

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