Well-organized [Job Title] with demonstrated knowledge of healthcare procedures and administrative operations in [Type] environments. Experienced with insurance forms, charts and other business correspondence. Detailed understanding of complex office and DBMS systems for maintaining secure patient information.
Resourceful [Job Title] adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in [Type] settings over [Number] years to handle patient needs.
Skills
Front desk operations
Referral verification
HIPAA guidelines
Telephone etiquette
Basic math
Conflict resolution
Friendly, positive attitude
Experience
09/2016 to Current
Medical ReceptionistOak Street Health – Metairie, LA,
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Entered data in [Type] software to keep records of [Type] information.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Prepared, compiled and filed documents as well as reports presented to various parties.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Handled all office supply ordering including ink cartridges, toner and paper
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Informed patients of financial responsibilities prior to rendering services.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Answered multi-line phone system and directed callers to requested personnel and departments.
Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Took messages from patients and promptly relayed to appropriate staff.
Set up appointments for physician visits and procedures using calendar software.
04/2012 to 04/2015
Medical ReceptionistOak Street Health – Mobile, AL,
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Informed patients of financial responsibilities prior to rendering services.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Answered multi-line phone system and directed callers to requested personnel and departments.
Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Took messages from patients and promptly relayed to appropriate staff.
Processed patient payments and scanned identification and insurance cards.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Updated group medical records and technical library to support smooth office operations.
Straightened up waiting room to maintain neat and organized space.
Observed strict HIPAA guidelines at all times according to company policy.
03/2009 to 04/2012
CashierVacasa – Bluffton, SC,
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Increased sales [Number]% by suggesting specific purchases to customers.
Received payments for [Product or Service] and issued receipts.
Processed [Number] transactions per day with exceptional accuracy.
Scanned customer purchases, supporting transactions to streamline sales process.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education and Training
Expected in 06/2008
High School Diploma: Temescal Canyon High School - Lake Elsinore, CA GPA:
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