Enthusiastic Versatile Medical Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of providing top notch customer service and patient care. Pride myself on being a driven fast learner that is able to adapt to any face paced environment. Extremely team oriented and motivated to learn, grow and excel in a professional and leading industry.
Skills
Typing 45-50 wpm
Appointment Scheduling
Insurance Verification
Reminder Calls
EMR / EHR
Medical Records Management
Payment Collection
Problem Resolution
MS Office
Organizational Skills
Inventory Oversight
Process Improvement
Relationship Development
Medical Office Administration
Work History
Medical Receptionist/Assistant, 09/2018 - Current Landmark Health – Or, OR,
Enhanced office efficiency by handling large volumes of callers per day.
Completed skilled administrative work to support all office staff and operational requirements.
Managed master calendar and scheduled appointments for sole provider based on optimal patient loads and clinician availability.
Maintained current and accurate medical records.
Organized paperwork such as charts and reports for office and patient needs.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Kept waiting room neat and organized at all times.
Obtained payments from patients and scanned identification and insurance cards.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Carefully transcribed phone messages and relayed to appropriate personnel within 5 minutes of each call.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Responded to correspondence from insurance companies to verify patient's coverage.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient data including insurance, demographic and health history to keep information current.
Scheduled, rescheduled and handled cancelled appointments for patients.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Front Desk Medical Receptionist, 09/2017 - 08/2018 Life Care Centers Of America – Columbus, OH,
Managed master calendar and scheduled appointments for 3 providers based on optimal patient loads and clinician availability.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed and filed financial documentation for accounting purposes.
Maintained current and accurate medical records for patients.
Organized paperwork such as charts and reports for office and patient needs.
Enhanced office efficiency by handling high volume of callers per day.
Completed skilled administrative work to support all office staff and operational requirements.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Completed clerical duties and tasks for clinic administration.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Kept waiting room neat and organized at all times.
Scheduled, rescheduled and handled cancelled appointments for patients.
Checked patient data including insurance, demographic and health history to keep information current.
Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Responded to correspondence from insurance companies to verify patient's coverage.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Obtained payments from patients and scanned identification and insurance cards.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Medical Front Office Receptionist, 04/2016 - 06/2017 Concentra – Rock Hill, SC,
Enhanced office efficiency by handling high volume of callers per day.
Completed skilled administrative work to support all office staff and operational requirements.
Maintained current and accurate medical records for patients.
Organized paperwork such as charts and reports for office and patient needs.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Managed master calendar and scheduled appointments for 7 providers based on optimal patient loads and clinician availability.
Completed and filed financial documentation for accounting purposes.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Completed clerical duties and tasks for clinic administration.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
Kept waiting room neat and organized at all times.
Responded to correspondence from insurance companies to verify patient's coverage.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Education
High School Diploma: , Expected in - Dillard High School - Fort Lauderdale, FL, GPA:
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