- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocol. Supportive front-line staff with ability to prioritize and triage cases to filter caseload to available physicians.
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Allscripts PM and Office Practicum appointment scheduling system to manage over 200 patients weekly. Organized and accurate in managing patient flow.
Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization and collaboration with over 3 years in the medical industry. Trained in Office Practicum and Allscripts PM with excellent typing and customer service skills.
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Patient Account Services – White Plains, MD,
- Completed skilled administrative work to support all office staff and operational requirements.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for 2 providers based on optimal patient loads and clinician availability.
- Enhanced office efficiency by handling 30+ callers per day.
- Completed and filed financial documentation for accounting purposes.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and straightening out seating area.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Checked patient data including insurance, demographic and health history to keep information current.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
Patient Account Services – Woodbridge, VA,
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Carefully transcribed phone messages and relayed to appropriate personnel within 1-2 minutes of each call.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Checked patient data including insurance, demographic and health history to keep information current.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed skilled administrative work to support all office staff and operational requirements.
Cost Plus World Market – City, STATE,
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Counted cash in register drawer at beginning and end of shift.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
Alger B. Wilkins - Fayetteville, NC,
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School Attended
- Alger B. Wilkins
Job Titles Held:
- Medical Receptionist
- Medical Receptionist
- Cashier/Customer Service Representative
Degrees
- High School Diploma
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