Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Well-organized Medical Reception Technician with demonstrated knowledge of healthcare and Standard Operating Procedures in upbeat busy environments. Experienced with insurance forms, charts and other business correspondence. Detailed understanding of complex office and Nextgen systems for maintaining secure patient information. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver, I have not come across a problem or task that I am not determined to understand and solve. With friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations and training new employees in SOPs and the inner workings of the Medical reception side of the Plasma processing procedure.

  • Referral verification
  • HIPAA guidelines
  • Front desk operations
  • Telephone etiquette
  • Patient callbacks
  • Technologically savvy
  • Reliable and trustworthy
  • Active listening
  • Organizational skills
  • Customer service
  • Critical thinking
  • Training & Development
  • Decision-making
  • Communication
  • Leadership
  • Flexible
Medical Receptionist, 02/2021 to Current
Tri-City Medical CenterOceanside, CA,
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Trained new employees in SOP and revisions to ensure each employee is trained on the ins and outs of medical reception and screening
Asst Store Manager, 08/2014 to 04/2015
Safelite AutoglassTopeka, KS,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Supervised [Job title] in processing credit, debit, and cash payments to streamline sales.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Managed day to day cash/bank deposits
  • Performed Opening, Mid and Closing shift duties for store
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Co Teacher/Daycare Teacher, 08/2010 to 06/2012
Peanut GalleryCity, STATE,
  • Taught children foundational skills such as colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Read stories to children and taught painting, drawing and crafts.
  • Introduced groups of [Number] toddlers to multisensory activities such as music, dance and stories to encourage exploration and spark curiosity.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Identified warning signs of emotional and developmental problems in children.
  • Built stable, consistent and positive environment for [Number]-year-old children.
  • Planned and led games, reading and activities for groups of [Number] children.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Implemented positive discipline by following policy of warning, timeout and talking with child.
  • Led reading classes for preschool-aged children to build foundational knowledge.
  • Organized and led activities to promote physical, mental and social development.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
Education and Training
GED: , Expected in 09/2002
Texas Education Agency - Dallas, TX,

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School Attended

  • Texas Education Agency

Job Titles Held:

  • Medical Receptionist
  • Asst Store Manager
  • Co Teacher/Daycare Teacher


  • GED

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