Medical Receptionist Admin Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Outgoing and friendly medical receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Flexible and known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.

  • Office administration
  • Customer and client relations
  • Business administration
  • Mail handling
  • Documentation and reporting
  • Scheduling
  • Medical office administration
  • Insurance claims
  • Team Oversight
  • HIPAA Guidelines
  • Medical Billing and Coding
  • Appointment Scheduling
  • Payment collection
  • Medical transcription
  • Electronic Medical Records
  • EMR / EHR
  • Outpatient care
  • Inpatient care
  • Account management
  • Insurance Verification
  • Written Communication
  • Patient Scheduling
  • Multitasking abilities
Work History
05/2018 to 08/2020
Medical Receptionist/Admin HCS Homecare City, STATE,
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Completed and filed financial documentation for accounting purposes.
06/2016 to 05/2018
Team Lead Receptionist Flatlands Health Care City, STATE,
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Organized and scheduled office meetings as well as client appointments for team of professionals, effectively accommodating hectic agendas.
  • Greeted customers and visitors in-person and via telephone calls.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
02/2015 to 01/2016
Medical Intern NYU Langone Hospital City, STATE,
  • Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
  • Completed daily rounds to check on patients and identify any reasons for concern.
  • Assisted patient medication administrations using various methods such as intravenous, intramuscular, oral, subcutaneous and pulmonary.
  • Collected data on patients, including labs and test results.
  • Collected and transported laboratory specimens used in diagnostics and ongoing patient monitoring.
  • Built strong foundation in medical practice by contributing to different areas of patient care and administrative practice.
  • Collaborated with treatment team to implement optimal protocols.
  • Applied classroom learning by directly caring for patients with acute concerns and chronic conditions.
  • Aided in communication and authorizations with patient and caregivers.
  • Reviewed clinical cases to gain additional understanding of disease etiology and progression.
Expected in
: Accounting And Business Management
BMCC College - New York, NY,
Expected in 06/2017
High School Diploma:
Academy For Young Writers - Brooklyn NY,

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Resume Overview

School Attended
  • BMCC College
  • Academy For Young Writers
Job Titles Held:
  • Medical Receptionist/Admin
  • Team Lead Receptionist
  • Medical Intern
  • High School Diploma

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