Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Well-organized, with demonstrated knowledge of healthcare procedures and administrative operations in work environments. Experienced with insurance forms, charts and other business correspondence. Detailed understanding of complex office and DBMS systems for maintaining secure patient information. Hardworking and knowledgeable, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Skills
HIPAA guidelines
Front desk operations
Referral verification
Records maintenance
Patient callbacks
Telephone etiquette
Technologically savvy
Records management
Relationship development
Administrative support
Customer service
Insurance billing
Communications
Problem resolution
Planning and coordination
Experience
11/2019 to CurrentMedical ReceptionistArkansas Urology | Little Rock, AR,
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Updated group medical records and technical library to support smooth office operations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Conducted patient intake interviews to collect medical information and insurance details.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Took messages from patients and promptly relayed to appropriate staff.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Answered multi-line phone system and directed callers to requested personnel and departments.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Observed strict HIPAA guidelines at all times according to company policy.
Straightened up the waiting room so that it remained neat and organized.
Set up appointments for physician visits and procedures using calendar software.
Informed patients of financial responsibilities prior to rendering services.
Greeted callers with enthusiasm, answering all phone calls by second ring.
06/2017 to 11/2019Customer Service RepresentativeLegalzoom | Atlanta, GA,
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Consulted with customers to determine best methods to resolve service and billing issues.
Reviewed account and service histories to identify trends and issues.
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