Medical Receptionist Resume Example Company Name

MEDICAL RECEPTIONIST

Summary

Responsible and energetic Receptionist offering over 16 years of experience in office environments. Proficient multi-tasker with ability to manage 4-line phone system, records maintenance and high-volume business inquiries.

Skills

Insurance terminology
Secure data practices
Database management
Medicaid knowledge
Electronic authorization processing
Insurance plan verification

Patient rapport
Data entry
Documentation
Scheduling
Cash management
Customer service

Experience

Company Name | City, StateMedical Receptionist08/2019 - Current

Answered multi-line phone system and directed callers to requested personnel and departments.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Set up appointments for physician visits and procedures using GreenWay system.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Interviewed patients to collect medical information and insurance details.
Observed strict HIPAA guidelines at all times according to company policy.
Prepared and sent financial statements to support bookkeeping functions.
Took messages from patients and promptly relayed to appropriate staff.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Informed patients of financial responsibilities prior to rendering services.
Maximized office efficiency by answering more than 35 incoming calls per day to provide office information and transfer calls to desired personal.

Company Name | City, StateMedical Biller09/2015 - 08/2019

Verified and updated account information in company computer system.
Answered incoming phone calls and directed callers to appropriate departments and personnel.
Collected, posted and managed patient account payments.
Performed insurance verification, pre-certification and pre-authorization.
Assessed medical codes on patient records and prepared invoices to be submitted to insurance companies.
Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Added modifiers, coded narrative diagnosis and verified diagnoses.
Answered desk phone and handled phone calls and questions.
Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
Maintained accurate and timely charge submissions utilizing electronic charge capture practices, including billing and account receivables (BAR) system and medical billing clearinghouse accounts.
Filed and submitted insurance claims.
Performed with precision by entering data accurately and researching to resolve questions.
Submitted claims to insurance companies.
Applied HIPAA Privacy and Security Regulations while handling patient information.
Documented and filed patient data and medical records.
Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
Checked claims coding for accuracy with ICD-10 standards.
Reviewed account information to confirm patient and insurance information is accurate and complete.
Entered procedure codes, diagnosis codes and patient information into billing software to facilitateinvoicing and account management.

Company Name | City, StateMedical Receptionist07/2010 - 06/2014

Answered multi-line phone system and directed callers to requested personnel and departments.
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Interviewed patients to collect medical information and insurance details.
Processed patient payments and scanned identification and insurance cards.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Prepared and sent financial statements to support bookkeeping functions.
Took messages from patients and promptly relayed to appropriate staff.
Informed patients of financial responsibilities prior to rendering services.
Straightened up the waiting room so that it remained neat and organized.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Handled all office supply ordering including ink cartridges, toner and paper
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Surgeons office with 9 providers.
Observed strict HIPAA guidelines at all times according to company policy.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.

Company Name | City, StateInsurance Verification Specialist07/2000 - 07/2010

Answered multi-line phone system and directed callers to requested personnel and departments.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Prepared and sent financial statements to support bookkeeping functions.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Took messages from patients and promptly relayed to appropriate staff.
Set up appointments for physician visits and procedures using calendar software.
Observed strict HIPAA guidelines at all times according to company policy.
Processed patient payments and scanned identification and insurance cards.
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Interviewed patients to collect medical information and insurance details.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Urology office with 10 providers.
Informed patients of financial responsibilities prior to rendering services.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Handled billing related activities focused on medical specialties.
Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
Retained strong medical terminology understanding in effort to better comprehend procedures.
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.

Education and Training

Coastal Training Institute | CityDiploma in Professional Secretary in Executive Assistant And Executive Secretary05/1986

Cf Vigor High School | City, StateHigh School Diploma05/1983

Resume Overview

School Attended

Coastal Training Institute
Cf Vigor High School

Job Titles Held:

Medical Receptionist
Medical Biller
Insurance Verification Specialist

Degrees

Diploma in Professional Secretary in Executive Assistant And Executive Secretary
High School Diploma

Medical Receptionist Resume Example

Resume Score: 80%

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