(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Resourceful receptionist adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking and reliable receptionist with strong ability in multi-task. Highly organized, proactive and punctual with team-oriented mentality. Sociable waitress skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

  • Referral verification
  • HIPAA guidelines
  • Front desk operations
  • Telephone etiquette
  • Technologically savvy
  • Records management
  • Patient callbacks
  • Coordination
  • Microsoft Office
  • Computer skills
  • First Aid/CPR
  • Friendly, positive attitude
  • Working collaboratively
  • Problem resolution
  • PPE use
  • Menu memorization
  • Point of Sale (POS) system operations
  • High-volume dining
  • Dining customer service
  • Table Bussing
  • Menu knowledge
  • Safe food handling
  • Food safety understanding
  • Price memorization
  • Check payment processing
  • Proper labeling procedures
  • Verifying orders
  • Pharmacy operations
  • Stocking shelves
  • Drug inventory control
  • Ordering and stocking medications
  • Time management
  • Resolving customer issues
  • Labeling prescriptions
  • Insurance Verification
  • Insurance billing
Education and Training
Powell County High School Stanton, KY Expected in 05/2004 High School Diploma : - GPA :
Bluegrass Community And Technical College Lexington, KY Expected in Associate of Applied Science : - GPA :
E Cancercare - Medical Receptionist
Tulsa, OK, 04/2017 - 12/2017
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Updated group medical records and technical library to support smooth office operations.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Set up appointments for physician visits and procedures using calendar software.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Straightened up waiting room to maintain neat and organized space.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Processed patient payments and scanned identification and insurance cards.
  • Informed patients of financial responsibilities prior to rendering services.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Healthcare Network Of Southwest Florida - Pharmacy Technician
Naples, FL, 05/2016 - 03/2017
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Supported pharmacist in preparing prescriptions daily.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Received, reviewed, dispensed and labeled over 100 prescriptions daily.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Communicated with insurance companies for billing purposes.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Handled over 100 daily prescription fills.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
Agia - Waitress
Carpinteria, CA, 3/01/20 - 3/25/20
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
Anheuser-Busch Inbev - Machinist
Columbus, OH, 9/5/19 - 1/15/20
  • Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
  • Operated hand tools, drill presses, riveting machines and tap burners to safely produce projects.
  • Executed on-time, under-budget project management on complex industrial equipment, including metal and precision part machining issues.
  • Trained, directed and instructed apprentices and helpers to increase production levels and meet established goals.
  • Troubleshot and repaired machines to increase productivity and decrease spending.
  • Monitored feed and speed of machines during machining process to report problems and required repairs.
  • Monitored and adjusted processes or equipment to improve quality and productivity.
  • Gauged and maintained tolerances on grinding diameters, depths, squareness and parallelism.
  • Maintained logs, lists and files and promptly completed all necessary paperwork.
  • Measured, marked and indicated dimensions and reference points on materials.
  • Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
  • Sharpened, replaced and tracked cutting tools to adhere to strict quality control and usage schedules.
  • Sustained safety protocol, including lock out and tag out, by properly and cost-effectively using equipment and materials.
  • Constructed appropriate offset corrections for tool wear, broken tools and casting variations.

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School Attended

  • Powell County High School
  • Bluegrass Community And Technical College

Job Titles Held:

  • Medical Receptionist
  • Pharmacy Technician
  • Waitress
  • Machinist


  • High School Diploma
  • Associate of Applied Science

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