Resourceful receptionist adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking and reliable receptionist with strong ability in multi-task. Highly organized, proactive and punctual with team-oriented mentality. Sociable waitress skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Referral verification
HIPAA guidelines
Front desk operations
Telephone etiquette
Technologically savvy
Records management
Patient callbacks
Coordination
Microsoft Office
Computer skills
First Aid/CPR
Friendly, positive attitude
Working collaboratively
Problem resolution
PPE use
Menu memorization
Point of Sale (POS) system operations
High-volume dining
Dining customer service
Table Bussing
Menu knowledge
Safe food handling
Food safety understanding
Price memorization
Check payment processing
Proper labeling procedures
Verifying orders
Pharmacy operations
Stocking shelves
Drug inventory control
Ordering and stocking medications
Time management
Resolving customer issues
Labeling prescriptions
Insurance Verification
Insurance billing
Education and Training
Powell County High SchoolStanton, KYExpected in 05/2004 – –High School Diploma: - GPA:
Bluegrass Community And Technical CollegeLexington, KYExpected in – –Associate of Applied Science: - GPA:
Experience
E Cancercare - Medical Receptionist Tulsa, OK, 04/2017 - 12/2017
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Observed strict HIPAA guidelines at all times according to company policy.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Updated group medical records and technical library to support smooth office operations.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Set up appointments for physician visits and procedures using calendar software.
Handled all office supply ordering including ink cartridges, toner and paper
Straightened up waiting room to maintain neat and organized space.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Processed patient payments and scanned identification and insurance cards.
Informed patients of financial responsibilities prior to rendering services.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Took messages from patients and promptly relayed to appropriate staff.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Prepared and sent financial statements to support bookkeeping functions.
Conducted patient intake interviews to collect medical information and insurance details.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
