Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 6 years. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
- Equipment Troubleshooting and Maintenance
- Data Entry Software
- Invoice Preparation
- Appointment Scheduling
- Customer Service
- CPR Certified
- Supply Ordering
- BLS Certified
- Insurance Authorizations
Concord, MA, 12/2014 - Current
- Helped patients complete necessary medical forms and documentation.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Transcribed phone messages and relayed to appropriate personnel.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Completed and filed financial documentation for accounting purposes.
West Long Branch, NJ, 04/2008 - 12/2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Met with patients to discuss medical histories and current complaints.
- Reviewed patient files and records, including allergies, problems, medications and immunization statuses.
- Educated patients on variety of infectious disease issues, nutrition, obesity and smoking cessation to improve overall health and wellness.
- Referred to and consulted with physicians and other healthcare providers on patient care.
- Updated clinical knowledge and skills through formal and informal continuing education, workshop attendance and literature review.
- Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
- Admitted and treated patients as part of hospital's 24-hour on-call services.
- Used intake and screening instruments to conduct assessment of needs and to obtain complete medical history.
- Reviewed medical testing requests to determine validity of diagnostic testing requests.
- Performed venipunctures, injections and various diagnostic procedures throughout clinical rounds.
- Rapidly analyzed and responded to critical situations such as cardiovascular, abdominal and neurological in emergency situations.
Portland, OR, 05/2020 - 06/2021
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Fond Du Lac, WI, 01/2011 - 09/2013
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Directed employees through daily routines.
- Handled any customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Optimized productivity, streamlined program efficiency and boosted profitability.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Trained new employees on company policies, procedures, techniques and customer service standards.
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School Attended
- Jones County High School
Job Titles Held:
- Medical Receptionist
- Doctor's Assistant
- Dental Receptionist
- Shift Manager
Degrees
- High School Diploma
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