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Medical Receptionist Resume Example

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MEDICAL RECEPTIONIST
Summary
  • Entry-level Medical Receptionist currently pursuing an associate degree in clinical psychology. A valued team player with experience building patient relationships. Remains calm and focused even under pressure. Looking to bring further success to and through a well-developed skill set and a proactive demeanor.
  • Enthusiastic Receptionist offering 3 years of experience in communicating positively with physicians, office staff, and patients. Polished, hard worker and willing to go extra mile to complete any task.
  • Established Medical Receptionist successful at interacting with people of all ages and personalities and offering experience working in busy clinical settings. Bringing a successful career history spanning more than 3 years.
Skills
  • Referral verification
  • Front desk operations
  • HIPAA guidelines
  • Patient callbacks
  • Records management
  • Technologically savvy
  • Records maintenance
  • Planning and coordination
  • Communications
  • Customer service
  • Relationship development
  • MS Office
  • Organization
  • RFI Scanners
  • Answering inbound calls
  • Data entry
  • Customer demographics understanding
  • Data collection processes
  • Administrative support
  • Advanced anatomy knowledge
  • Understands medical procedures
  • Charting expertise
  • HIPAA compliance
  • Medical terminology knowledge
  • Patient scheduling
  • Medical terminology
Experience
07/2020 to Current
ReceptionistChefs Warehouse - Dallas , TX
  • Answered and directed incoming calls using multi-line telephone system.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Responded to customer concerns and issues by de-escalating any overwhelming situation, resolving problems, and making sure i did ever thing to compensate the patients needs.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Coordinated and communicated with over 120 clients daily to gather pertinent information.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Scheduled and confirmed patient appointmentsfor diagnostic, surgical and consultation services.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Informed patients of financial responsibilities prior to rendering services.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Processed patient payments and scanned identification and insurance cards.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up the waiting room so that it remained neat and organized.
03/2020 to 06/2020
Medical ReceptionistLowell General Hospital - Westford , MA
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up the waiting room so that it remained neat and organized.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Set up appointments for physician visits and procedures using calendar software.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Processed patient payments and scanned identification and insurance cards.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Interviewed patients to collect medical information and insurance details.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Updated group medical records and technical library to support smooth office operations.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
04/2018 to 09/2019
Medical ReceptionistLowell General Hospital - North Hampton , NH
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up the waiting room so that it remained neat and organized.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Set up appointments for physician visits and procedures using calendar software.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Processed patient payments and scanned identification and insurance cards.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Interviewed patients to collect medical information and insurance details.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Updated group medical records and technical library to support smooth office operations.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
10/2014 to 07/2018
ServerWesleylife - Newton , IA
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Partnered with team members to efficiently serve food and beverages.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Promoted desserts, appetizers and specialty drinks.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
11/2017 to 04/2018
Customer Service RepresentativeSecurity Finance - Foley , AL
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education and Training
06/2016
High School DiplomaPinellas Park High School - City, State
09/2019
Associate of Science: Clinical PsychologyST Petersburg College (SPC) - City, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Strong summary

Resume Overview

School Attended

  • Pinellas Park High School
  • ST Petersburg College (SPC)

Job Titles Held:

  • Receptionist
  • Medical Receptionist
  • Server
  • Customer Service Representative

Degrees

  • High School Diploma
    Associate of Science : Clinical Psychology

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