Medical Receptionist Resume Example
Love this resume?Build Your Own Now
MEDICAL RECEPTIONIST
Summary
- Entry-level Medical Receptionist currently pursuing an associate degree in clinical psychology. A valued team player with experience building patient relationships. Remains calm and focused even under pressure. Looking to bring further success to and through a well-developed skill set and a proactive demeanor.
- Enthusiastic Receptionist offering 3 years of experience in communicating positively with physicians, office staff, and patients. Polished, hard worker and willing to go extra mile to complete any task.
- Established Medical Receptionist successful at interacting with people of all ages and personalities and offering experience working in busy clinical settings. Bringing a successful career history spanning more than 3 years.
Skills
|
|
Experience
07/2020 to Current
ReceptionistChefs Warehouse － Dallas , TX
- Answered and directed incoming calls using multi-line telephone system.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Responded to customer concerns and issues by de-escalating any overwhelming situation, resolving problems, and making sure i did ever thing to compensate the patients needs.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Coordinated and communicated with over 120 clients daily to gather pertinent information.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Scheduled and confirmed patient appointmentsfor diagnostic, surgical and consultation services.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Informed patients of financial responsibilities prior to rendering services.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up the waiting room so that it remained neat and organized.
03/2020 to 06/2020
Medical ReceptionistLowell General Hospital － Westford , MA
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up the waiting room so that it remained neat and organized.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Set up appointments for physician visits and procedures using calendar software.
- Observed strict HIPAA guidelines at all times according to company policy.
- Processed patient payments and scanned identification and insurance cards.
- Handled all office supply ordering including ink cartridges, toner and paper
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared and sent financial statements to support bookkeeping functions.
- Interviewed patients to collect medical information and insurance details.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Updated group medical records and technical library to support smooth office operations.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
04/2018 to 09/2019
Medical ReceptionistLowell General Hospital － North Hampton , NH
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up the waiting room so that it remained neat and organized.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Set up appointments for physician visits and procedures using calendar software.
- Observed strict HIPAA guidelines at all times according to company policy.
- Processed patient payments and scanned identification and insurance cards.
- Handled all office supply ordering including ink cartridges, toner and paper
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Interviewed patients to collect medical information and insurance details.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Updated group medical records and technical library to support smooth office operations.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
10/2014 to 07/2018
ServerWesleylife － Newton , IA
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Partnered with team members to efficiently serve food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Promoted desserts, appetizers and specialty drinks.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
11/2017 to 04/2018
Customer Service RepresentativeSecurity Finance － Foley , AL
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education and Training
06/2016
High School DiplomaPinellas Park High School － City, State
09/2019
Associate of Science: Clinical PsychologyST Petersburg College (SPC) － City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Length
- Strong summary
Resume Overview
School Attended
- Pinellas Park High School
- ST Petersburg College (SPC)
Job Titles Held:
- Receptionist
- Medical Receptionist
- Server
- Customer Service Representative
Degrees
- High School Diploma
Associate of Science : Clinical Psychology
Similar Resumes
