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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Organized medical receptionist with 19 years of experience in medical field. Excellent typist, collaborator and office coordinator with proven history of reorganizing and optimizing office settings. Dedicated to efficiency and maintaining workflow. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Enthusiastic medical receptionist, communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Reliable medical office professional offers years at least 19 yrs experience working in busy settings with high patient volumes. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Candidate seeking entry-level employment with company searching for flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Proficient in ,Word, Excel, Outlook, Google Drive sheets, emails{mail merge, filters, folders, rules}
  • Payment processing, type about 38wm, writing skills
  • Records maintenance
  • Telephone etiquette
  • Collaboration
  • Customer service
  • Reliable and trustworthy
  • Organizational skills
  • Flexible
  • First Aid/CPR
  • Notary expires 04/07/2025
Experience
Medical Receptionist, 05/2010 to Current
OptechAtlanta, GA,
  • Informed patients of financial responsibilities prior to rendering services.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Entered patient information into system, including insurance, demographics and health history.
  • Processed patient payments and scanned identification and insurance cards.
  • Checked patients in and out for appointments and collected co-payments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Compiled physical and digital documents, charts and reports.
  • Straightened up waiting room to maintain neat and organized space.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Medical Receptionist, 03/1997 to 08/2002
OptechDearborn, MI,
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Entered patient information into system, including insurance, demographics and health history.
  • Processed patient payments and scanned identification and insurance cards.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Straightened up waiting room to maintain neat and organized space.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Medical Receptionist, 04/2001 to 05/2005
OptechSouthfield, MI,
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
  • Processed patient payments and scanned identification and insurance cards.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Took messages from patients and promptly relayed to appropriate staff.
Veterinary Medical Physician Assistant, 02/2003 to 03/2004
DR. MESSERCity, STATE,
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Trained new veterinary staff on office procedures and requirements.
  • Documented and tracked treatment activities.
  • Assisted veterinarians in examining animals.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Delivered excellent service to pet owners to drive repeat business.
  • Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Education and Training
High School Diploma: , Expected in 05/1991
Greenup County High School - Greenup, KY
GPA:
: , Expected in
University of Pikeville - Pikeville, KY
GPA:
  • Major in [Subject] CHILD PSYCHOLOGY
  • Completed coursework in [Subject], [Subject] and [Subject]PSYCHOLOGY, BIOLOGY, SPANISH
: Clinical Child Psychology, Expected in
Shawnee State University - Portsmouth, OH
GPA:

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Resume Overview

School Attended

  • Greenup County High School
  • University of Pikeville
  • Shawnee State University

Job Titles Held:

  • Medical Receptionist
  • Medical Receptionist
  • Medical Receptionist
  • Veterinary Medical Physician Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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