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Medical Receptionist Resume Example

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MEDICAL RECEPTIONIST
Professional Summary

Capable medical receptionist adept at handling all medical administrative needs for busy medical practice. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in communication and customer service environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Skilled using appointment scheduling system to manage over 200 patients weekly. Organized and accurate in managing patient flow.

Skills
  • Insurance verification
  • Typing 50 wpm
  • Insurance claims
  • Data entry
  • Charting and clinical documentation
  • Payment collection
  • Patient privacy
  • Electronic Medical Records
  • Reminder calls
  • EMR / EHR
  • Medical Records Management
  • Gathering insurance referrals
  • Authorizations
  • Scanning documents in patients chart
  • Answering multi-line phone calls
  • Multitasking
Work History
11/2010 - 07/2015Medical Receptionist | Jefferson Surgical Clinic Inc. - Roanoke, VA
  • Completed and filed financial documentation for accounting purposes.
  • Enhanced office efficiency by handling numerous callers per day.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Maintained current and accurate medical records for patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing patients.
  • Organized patient files and streamlined operations to improve efficiency.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
07/2015 - 11/2016Switchboard Operator | Jefferson Surgical Clinic Inc. - Roanoke, VA
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Coordinated general corporate messaging and voicemail for organization with 150 employees.
  • Created and maintained company phone directory with current extensions and staff information.
  • Answered calls on first ring and engaged customers with friendly, professional demeanor.
  • Managed multi-line switchboard system for busy medical office.
  • Documented messages and forwarded to correct individual.
  • Supported customers by managing at least 200 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Received incoming calls and messages and addressed or triaged phone requests.
07/2015 - CurrentAssistant Retail Store Manager | New York And Company - Roanoke, VA
  • Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Discovered areas of improvement by generating daily operational and sales reports.
  • Managed, trained and motivated sales associates to continuously improve knowledge and abilities.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.
Education
05/2011William Byrd High School, Vinton, VAHigh School Diploma:
Jefferson College of Health Sciences, Roanoke, VASome College (No Degree): Nursing

Classes include: Medical Terminology, Bioethics, Anatomy, English, Microbiology, Social Skills, Community Service and Fundamentals of Teamwork.

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Resume Overview

Companies Worked For:

  • Jefferson Surgical Clinic Inc.
  • New York And Company

School Attended

  • William Byrd High School
  • Jefferson College of Health Sciences

Job Titles Held:

  • Medical Receptionist
  • Switchboard Operator
  • Assistant Retail Store Manager

Degrees

  • High School Diploma :
    Some College (No Degree) : Nursing

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