medical receptionist resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Detail-oriented Medical Receptionist with 16-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Enthusiastic Receptionist communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Reliable medical office professional offers 16 years of experience working in busy settings with high patient volumes. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Reliable medical office professional offers 16 years of experience working in busy settings with high patient volumes.
Skills
Referral Verification
HIPAA Guidelines
Technical Library Maintenance
Data Entry Software
Customer Service
Certified Medical Administrative Specialist
Medical Charting
Medical Recordkeeping
Medical Coding
Data Entry
Claim Forms
Patient Health Information Access
CPT Coding
Prescription Refills
Front Desk Operations
Experience
Medical Receptionist, 11/2018 to Current Refresh Mental Health – Hoffman Estates, IL,
Checked patients in and out for appointments and collected co-payments.
Called patients to confirm scheduled appointments and obtain additional details.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Entered insurance, demographics and health history into patient database.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Answered multi-line phone system and directed callers to requested personnel and departments.
Took messages from patients and promptly relayed to appropriate staff.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Informed patients of financial responsibilities prior to rendering services.
Medical Receptionist, 12/2011 to 06/2018 Refresh Mental Health – Hot Springs, AR,
Entered insurance, demographics and health history into patient database.
Checked patients in and out for appointments and collected co-payments.
Called patients to confirm scheduled appointments and obtain additional details.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Informed patients of financial responsibilities prior to rendering services.
Conducted patient intake interviews to collect medical information and insurance details.
Gathered, transcribed and typed medical information into charts.
Compiled physical and digital documents, charts and reports.
Ordered ink cartridges, toner, paper and other office supplies.
Maintained patient accounts by obtaining, recording and updating personal and financial information.
Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Medical Receptionist, 06/2006 to 12/2011 Refresh Mental Health – Houston, TX,
Called patients to confirm scheduled appointments and obtain additional details.
Checked patients in and out for appointments and collected co-payments.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Handled correspondence, managed files and performed other clerical duties for office staff.
Gathered, transcribed and typed medical information into charts.
Followed infection control procedures to protect patients and staff in waiting area.
Entered insurance, demographics and health history into patient database.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Straightened up waiting room to maintain neat and organized space.
Informed patients of financial responsibilities prior to rendering services.
Conducted patient intake interviews to collect medical information and insurance details.
Compiled physical and digital documents, charts and reports.
Ordered ink cartridges, toner, paper and other office supplies.
Maintained patient accounts by obtaining, recording and updating personal and financial information.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Cafeteria Staff Member, 08/1998 to 07/2006 Southern Lehigh School District – City, STATE,
Followed guidelines for safe serving, appropriate temperatures and proper presentation.
Maintained tools, equipment and surfaces in clean, neat and working order.
Performed work to top standards, proving best service for students, employees and school visitors.
Rang up orders on cash register to process cash, credit card and personal check payments.
Prepared food according to recipe instructions to manage regular school meals.
Monitored use of condiments, utensils and beverages.
Upheld correct procedures for preparing foods and storing leftovers.
Operated industrial dishwasher to wash glassware and utensils.
Counted cash drawer at end of shift and prepared bank deposits.
Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
Oversaw register operations, counting purchases and accepting various forms of payment.
Education and Training
Certification And Diploma: Medical Office Specialists, Expected in 07/2006 to Harrison Career Institute - Allentown - Allentown, PA GPA:
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