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medical receptionist resume example with 2 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Word and Google Docs
  • Closing
  • Conflict resolution
  • Team Lead
  • Money
  • Word
  • Next
  • People skills
  • Portuguese
  • Read
  • Spanish
  • Fluent in Spanish
  • Front desk operations
  • Patient callbacks
  • Telephone etiquette
  • Team management
  • Active listening
  • Basic math
  • Leadership
  • Reliable and trustworthy
  • Problem resolution
Experience
Medical Receptionist, 08/2021 - Current
Primary Care Solutions Durango, CO,
  • Entered patient information into system, including insurance, demographics and health history.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Gathered, transcribed and typed medical information into charts.
Receptionist, 07/2021 - Current
Gila River Health Care Chandler, AZ,
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and dealership information.
  • Determined needs of visitors and provided information or solutions.
  • Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
Cashier, Cook, Front of House Leader, Team Lead, 05/2019 - 04/2021
Prominence Point City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Delegated daily tasks to team members to optimize group productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Monitored team progress and enforced deadlines.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Bachelor of Science: Nursing, Expected in 12/2026
-
Kennesaw State University - Kennesaw, GA
GPA:
Status -
High School Diploma: , Expected in 06/2021
-
Cherokee High School - Canton, GA
GPA:
Status -
Additional Information
  • Honors and Awards: Letter in Band (Color Guard)
  • Letter in Winter Guard SAPA Championships 2019
  • Silver and Bronze Medals for National Spanish Exam in 2019 and 2020

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Resume Overview

School Attended

  • Kennesaw State University
  • Cherokee High School

Job Titles Held:

  • Medical Receptionist
  • Receptionist
  • Cashier, Cook, Front of House Leader, Team Lead

Degrees

  • Bachelor of Science
  • High School Diploma

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