LiveCareer-Resume

medical receptionist resume example with 3+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • HIPAA guidelines
  • Referral verification
  • Front desk operations
  • Records management
  • Records maintenance
  • Telephone etiquette
  • Patient callbacks
  • Technologically savvy
  • Planning and coordination
  • Supervision
  • Insurance billing
  • Relationship development
  • Invoice generation
  • Business operations
  • Inventory management
  • Organization
  • Administrative support
  • Team building
  • MS Office
  • Customer service
  • Team management
  • Problem resolution
Experience
10/2018 to 06/2020 Medical Receptionist Unitypoint Health | Rock Island, IL,
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Updated group medical records and technical library to support smooth office operations.
  • Interviewed patients to collect medical information and insurance details.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Processed patient payments and scanned identification and insurance cards.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Set up appointments for physician visits and procedures using calendar software.
04/2018 to 10/2018 Dental Assitant/Receptionist Omnicell | Saint Petersburg, FL,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
10/2016 to 04/2018 Sales Associate Sparks Nissan Kia | City, STATE,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Responded to inquiries from potential customers via email and telephone.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Tracked updates to vehicles, changing markets and customer purchasing trends.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Gave detailed information regarding operation of standard and optional vehicle features.
  • Filled out paperwork to register vehicles and complete sales.
  • Showcased vehicle features and took customers on test drives in local area.
  • Checked purchased vehicles at delivery for damage and final preparations.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
  • Provided information about sales processes, warranty requirements and service standards.
  • Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
  • Answered customer emails and telephone requests for information.
Education and Training
Expected in 05/2007 High School Diploma | Jena High School, Jena, LA GPA:
Expected in 10/2013 Registered Dental Assitant | Alexandria Dental Assistant School, Alexandria, La, GPA:

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Resume Overview

School Attended

  • Jena High School
  • Alexandria Dental Assistant School

Job Titles Held:

  • Medical Receptionist
  • Dental Assitant/Receptionist
  • Sales Associate

Degrees

  • High School Diploma
  • Registered Dental Assitant

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