Medical Receptionist Resume Example Unitypoint Health

MEDICAL RECEPTIONIST

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

HIPAA guidelines
Referral verification
Front desk operations
Records management
Records maintenance
Telephone etiquette
Patient callbacks
Technologically savvy
Planning and coordination
Supervision
Insurance billing

Relationship development
Invoice generation
Business operations
Inventory management
Organization
Administrative support
Team building
MS Office
Customer service
Team management
Problem resolution

Experience

Medical Receptionist
Rock Island , ILUnitypoint Health/Oct 2018 to Jun 2020

Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Prepared and sent financial statements to support bookkeeping functions.
Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Updated group medical records and technical library to support smooth office operations.
Interviewed patients to collect medical information and insurance details.
Answered multi-line phone system and directed callers to requested personnel and departments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Observed strict HIPAA guidelines at all times according to company policy.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Processed patient payments and scanned identification and insurance cards.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Took messages from patients and promptly relayed to appropriate staff.
Informed patients of financial responsibilities prior to rendering services.
Set up appointments for physician visits and procedures using calendar software.

Dental Assitant/Receptionist
Saint Petersburg , FLOmnicell/Apr 2018 to Oct 2018

Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Maintained daily calendars, set appointments with clients and planned daily office events.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.

Sales Associate
City , STATESparks Nissan Kia/Oct 2016 to Apr 2018

Engaged positively with each customer, providing professional and polite support for sales and service needs.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Responded to inquiries from potential customers via email and telephone.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Tracked updates to vehicles, changing markets and customer purchasing trends.
Met incoming customers at door to guide through showroom and sales lot.
Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Gave detailed information regarding operation of standard and optional vehicle features.
Filled out paperwork to register vehicles and complete sales.
Showcased vehicle features and took customers on test drives in local area.
Checked purchased vehicles at delivery for damage and final preparations.
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
Provided information about sales processes, warranty requirements and service standards.
Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
Answered customer emails and telephone requests for information.

Education and Training

High School DiplomaJena High SchoolMay 2007City, State

Registered Dental AssitantAlexandria Dental Assistant SchoolOct 2013City

Resume Overview

School Attended

Jena High School
Alexandria Dental Assistant School

Job Titles Held:

Medical Receptionist
Dental Assitant/Receptionist
Sales Associate

Degrees

High School Diploma
Registered Dental Assitant

Medical Receptionist Resume Example

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