Medical Receptionist Resume Example Waterbury Hospital

MEDICAL RECEPTIONIST

Professional Summary

Bilingual Medical Receptionist with over ten years experience in a private medical office. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Centricity Program. Capable Medical Assistant adept at handling all medical administrative needs for busy Radiology practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.

Skills

Electronic medical records
Patient scheduling
Data entry
Inpatient care
Payment collection

Team oversight
Appointment scheduling
Patient privacy and confidentiality
Medical office administration

Work History

Medical Receptionist, 01/2015 to 04/2020
Waterbury Hospital – Naugatuck , CT

Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
Submitted insurance claims and updated patients' insurance information.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Coached new employees on administrative procedures, company policies and performance standards.
Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered questions about and trained employees on Centricity Program.
Provided clerical support to company employees by copying, faxing and filing documents.
Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
Identified visitors' needs to offer solutions and information.
Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to radiologist staff.
Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
Maintained transaction security checking payment cards against identification.
Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing.
Scheduled, rescheduled and handled cancelled appointments for patients.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Checked patient data including insurance, demographic and health history to ensure all information was current.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Obtained payments from patients and scanned identification and insurance cards.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Improved timely payment of bills by developing flexible payment plans for patients.

Massage Therapist, 06/2012 to 01/2015
Firstservice Residential – Bluffton , SC

Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain customer satisfaction rates.
Provided daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
Sanitized and cleaned massage therapy and common rooms.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.

Retail Store Manager, 07/2007 to 02/2012
General Nutrition Centers – Sarasota , FL

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Trained new employees on proper protocols and customer service standards.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Submitted orders for new inventory.
Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Optimized store displays and appearance via strategic merchandising.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Improved sales process and tracking with implementation of new point of sale (POS) system.
Drafted invoices for completed work.
Kept orderly and accurate accounting records by monitoring sales documentation.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Completed routine store inventories.
Answered questions about store policies and concerns to support positive customer experiences.
Examined merchandise to verify correct pricing and attractive displays.
Performed nightly store and team performance audits.
Resolved customer service issues promptly.
Analyzed customer levels and planned resources according to needs.
Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Prepared materials for following shift.
Walked around facility frequently to check activities.

Medical Receptionist, 02/2000 to 07/2004
Waterbury Hospital – Waterbury , CT

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Managed master calendar and scheduled appointments for the provider based on optimal patient loads and clinician availability.
Organized paperwork such as charts and reports for office and patient needs.
Scheduled, rescheduled and handled cancelled appointments for patients.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Carefully wrote down all phone messages and relayed to appropriate personnel within minutes of each call.
Checked patient data including insurance, demographic and health history to ensure all information was current.
Obtained payments from patients and scanned identification and insurance cards.
Organized patient files and streamlined operations to improve efficiency.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Coordinated front office duties, including customer service, patient scheduling and billing.

Education

Bachelor of Science: Social Work, 1999
Pontifical Catholic University of Puerto Rico - City, State

Resume Overview

School Attended

Pontifical Catholic University of Puerto Rico

Job Titles Held:

Medical Receptionist
Massage Therapist
Retail Store Manager

Degrees

Bachelor of Science : Social Work , 1999

Medical Receptionist Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes