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medical receptionist resume example with 7+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Resourceful medical assistant adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in medical settings to handle patient needs.

Skills
  • Front desk operations
  • Referral verification
  • Technologically savvy
  • Patient callbacks
  • Telephone etiquette
  • Communication
  • Relationship building
  • Organizational skills
  • Decision-making
  • Problem resolution
  • Working collaboratively
  • Planning
Experience
04/2018 to 08/2018 Medical Receptionist Waterbury Hospital | Watertown, CT,
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Updated group medical records and technical library to support smooth office operations.
  • Processed patient payments and scanned identification and insurance cards.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Informed patients of financial responsibilities prior to rendering services.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Set up appointments for physician visits and procedures using calendar software.
  • Straightened up the waiting room so that it remained neat and organized.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
10/2011 to 05/2015 Head Waitress The Rock Woodfired Pizza | City, STATE,
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served over 11 tables at once while supervising staff of 2 servers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
02/2006 to 01/2010 Restaurant Waitress IHOP Restaurants LLC | City, STATE,
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to 100 customers per day at Restaurant establishment.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education and Training
Expected in 05/2017 Bachelor of Arts | Sociology Metropolitan State University Of Denver, Denver, CO GPA:

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Resume Overview

School Attended

  • Metropolitan State University Of Denver

Job Titles Held:

  • Medical Receptionist
  • Head Waitress
  • Restaurant Waitress

Degrees

  • Bachelor of Arts

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