Medical Receptionist Resume Example
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MEDICAL RECEPTIONIST
Skills
- Front desk operations
- Referral verification
- Technologically savvy
- Patient callbacks
- Telephone etiquette
- Communication
- Relationship building
- Organizational skills
- Decision-making
- Problem resolution
- Working collaboratively
- Planning
Education and Training
05/2017
Bachelor of Arts - Sociology
Metropolitan State University Of DenverCity, State
Summary
Resourceful medical assistant adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in medical settings to handle patient needs.
Experience
Medical ReceptionistWaterbury Hospital | Watertown , CT04/2018 - 08/2018
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Updated group medical records and technical library to support smooth office operations.
- Processed patient payments and scanned identification and insurance cards.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Observed strict HIPAA guidelines at all times according to company policy.
- Informed patients of financial responsibilities prior to rendering services.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Set up appointments for physician visits and procedures using calendar software.
- Straightened up the waiting room so that it remained neat and organized.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Head WaitressThe Rock Woodfired Pizza | City , STATE10/2011 - 05/2015
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Served over 11 tables at once while supervising staff of 2 servers.
- Calculated charges, issued table checks and collected payments from customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Restaurant WaitressIHOP Restaurants LLC | City , STATE02/2006 - 01/2010
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to 100 customers per day at Restaurant establishment.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Processed customers' payments and provided receipts.
- Greeted newly seated guests quickly and efficiently.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
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Resume Strength
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- Word choice
- Strong summary
Resume Overview
School Attended
- Metropolitan State University Of Denver
Job Titles Held:
- Medical Receptionist
- Head Waitress
- Restaurant Waitress
Degrees
- Bachelor of Arts - Sociology
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