Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Responsible and energetic receptionist offering 3 years of experience in fast-paced work environments. Proficient multi-tasker with the ability to manage busy phone systems, records maintenance, and high-volume business inquiries.
Skills
Oral and written communication
Front desk operations
Telephone etiquette
Records maintenance
Patient callbacks
Proficient in Microsoft Word, Excel, and PowerPoint
CPR and BLS certified
Setting appointments
Bi-lingual in English and Spanish
Relationship and team building
Experience
01/2020 to CurrentMedical ReceptionistAledade | Broomall, PA,
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports, and correspondence.
Answered multi-line phone system and directed callers to requested personnel and departments.
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Processed patient payments and scanned identification.
Informed patients of financial responsibilities prior to rendering services.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Observed strict HIPAA guidelines at all times according to company policy.
Straightened up the waiting room so that it remained neat and organized.
Handled all office supply ordering including ink cartridges, toner, and paper
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Took messages from patients and promptly relayed to appropriate staff.
Delivered high-quality administrative and customer service to sustain patients and workflows.
01/2019 to 01/2020Front Desk Sales AssociateMassage Envy | Murray, UT,
Arranged special accommodations for guests to maintain optimal satisfaction
Handled payment processing duties and provided customers with receipts and proper bills and change.
Personally addressed and welcomed guests to business per day, improving overall customer service and engagement.
Managed all front desk operations for busy high-volume spa.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Managed customer complaints and rectified issues to complete satisfaction.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Sold various products by explaining unique features and educating customers on proper application.
Offered product and service consultations and employed upselling techniques.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended merchandise to customers based on needs and preferences.
Booked Appointments
10/2017 to 01/2019Shift SupervisorRaising Cane's | Ridgeland, MS,
Performed store opening and closing procedures, including setting up registers and checking products.
Assisted store management with meeting standards of service and quality in daily operations.
Collaborated with team members to improve performance and implement training updates.
Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Answered and resolved customer questions and concerns.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Resolved customer complaints and reported issues to senior management.
05/2017 to 10/2017Sales AssociateTishman Speyer | San Francisco, CA,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Education and Training
Expected in 05/2023Bachelor of Arts | CommunicationsNova Southeastern University, Davie, FLGPA:
Expected in 06/2019High School Diploma | Somerset Academy Charter High School, Pembroke Pines, FLGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.