LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Responsible and energetic receptionist offering 3 years of experience in fast-paced work environments. Proficient multi-tasker with the ability to manage busy phone systems, records maintenance, and high-volume business inquiries.

Skills
  • Oral and written communication
  • Front desk operations
  • Telephone etiquette
  • Records maintenance
  • Patient callbacks
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • CPR and BLS certified
  • Setting appointments
  • Bi-lingual in English and Spanish
  • Relationship and team building
Experience
01/2020 to Current Medical Receptionist Aledade | Broomall, PA,
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports, and correspondence.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Processed patient payments and scanned identification.
  • Informed patients of financial responsibilities prior to rendering services.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Straightened up the waiting room so that it remained neat and organized.
  • Handled all office supply ordering including ink cartridges, toner, and paper
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patients and workflows.
01/2019 to 01/2020 Front Desk Sales Associate Massage Envy | Murray, UT,
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Personally addressed and welcomed guests to business per day, improving overall customer service and engagement.
  • Managed all front desk operations for busy high-volume spa.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Booked Appointments
10/2017 to 01/2019 Shift Supervisor Raising Cane's | Ridgeland, MS,
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Answered and resolved customer questions and concerns.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Resolved customer complaints and reported issues to senior management.
05/2017 to 10/2017 Sales Associate Tishman Speyer | San Francisco, CA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
Education and Training
Expected in 05/2023 Bachelor of Arts | Communications Nova Southeastern University, Davie, FL GPA:
Expected in 06/2019 High School Diploma | Somerset Academy Charter High School, Pembroke Pines, FL GPA:

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Resume Overview

School Attended

  • Nova Southeastern University
  • Somerset Academy Charter High School

Job Titles Held:

  • Medical Receptionist
  • Front Desk Sales Associate
  • Shift Supervisor
  • Sales Associate

Degrees

  • Bachelor of Arts
  • High School Diploma

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