medical receptionist resume example with 5 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Detail-oriented Medical Receptionist with 7 months background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

  • Front Desk Operations
  • Referral Verification
  • HIPAA Guidelines
  • Preparing Treatment Rooms
  • Verbal and Written Communication
  • Taking Client Histories
  • Supply Ordering
  • Problem-Solving
  • BLS Certified
  • Customer Service
  • Cleaning and Sterilizing
  • Appointment Scheduling
  • Administrative Support
  • Medical Report Preparation
  • Epic Systems
  • CPR Certified
  • Critical Thinking
  • Medical Charting
  • Medical Recordkeeping
  • Organization and Time Management
  • Advising Patents
  • Time Management
  • Detail-Oriented
  • Patient Callbacks
  • Records Maintenance
  • Telephone Etiquette
  • Inventory Management
  • Message and Report Transcription
  • Patient Referral
  • Payment Scheduling and Collection
  • Collaboration and Teamwork
  • Documentation Review
  • HIPAA Compliance
  • Adaptable and Flexible
  • Relationship Building
  • Staff Leadership
  • CPT Coding
  • Patient Health Information Access
  • Computer Proficiency
  • EHR Software
  • Database Administration
10/2022 to Current
Medical Receptionist Pacific Medical Centers Santa Monica, CA,
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up waiting room to maintain neat and organized space.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
  • Gathered, transcribed and typed medical information into charts.
06/2019 to 06/2022
Assistant Ericsson New York, NY,
  • Answered incoming calls and recorded accurate messages.
  • Served as contact person and source of information to maintain good communication with clients.
  • Gathered and sorted data for inclusion in reports and files.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Executed record filing systems to improve document management and organization.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Used scheduling software to delegate resources and manage calendars.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated repairs for office equipment to keep equipment functional and running.
  • Instituted new employee training procedures to reduce onboarding process time length.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained front desk to provide positive first impression.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Received and distributed mail, letters and packages.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Greeted guests and vendors to assist in navigating space.
  • Answered phones and routed voicemails to respective employees.
01/2020 to 03/2020
Line Cook Sentry Charlotte, NC,
  • Cooked multiple orders simultaneously during busy periods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Kept stations stocked and ready for use to maximize productivity.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
01/2018 to 02/2020
Assistant Ericsson Sacramento, CA,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Managed household inventory and maintenance schedules.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Education and Training
Expected in 05/2020 to to
High School Diploma:
Tohopekaliga High School - Kissimmee,
Expected in to to
Valenica College - Orlando, FL,
Native/ Bilingual
Full Professional
  • Certified Nursing Assistant
  • Phlebotomy Technician (PT)
  • CPR Certification

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Resume Overview

School Attended

  • Tohopekaliga High School
  • Valenica College

Job Titles Held:

  • Medical Receptionist
  • Assistant
  • Line Cook
  • Assistant


  • High School Diploma
  • Some College (No Degree)

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