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Medical Receptionist Resume Example

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MEDICAL RECEPTIONIST
Professional Summary

Highly organized [Job Title] knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn [Language] to enhance support of [Type] populations. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in [Type] and [Type] environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Energetic [Job Title] offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using [Software] appointment scheduling system to manage over [Number] patients weekly. Organized and accurate in managing patient flow. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in [Area of expertise] and [Area of expertise]. Offering successful career history comprising more than [Number] years. Capable [Job Title] adept at handling all medical administrative needs for busy [Type] practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization and collaboration with over [Number] years in [Type] industry. Trained in [Software] with excellent [Area of expertise] skills. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills
  • Insurance claims
  • Team Oversight
  • Appointment Scheduling
  • Insurance Verification
  • Patient Scheduling
  • Reminder calls
  • Typing 40 wpm
  • HIPAA Guidelines
  • Payment collection
  • Electronic Medical Records
  • EMR / EHR
  • MS Office
Work History
Medical Receptionist05/2018 to 04/2020
Iora Health – Phoenix , AZ
  • Managed master calendar and scheduled appointments for [Number] providers based on optimal patient loads and clinician availability.
  • Maintained current and accurate medical records for over [Number] patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing [Task].
  • Carefully transcribed phone messages and relayed to appropriate personnel within [Number] minutes of each call.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Medical Receptionist07/2010 to 02/2017
Iora Health – Boston , MA
  • Managed master calendar and scheduled appointments for [Number] providers based on optimal patient loads and clinician availability.
  • Maintained current and accurate medical records for over [Number] patients.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing [Task].
  • Carefully transcribed phone messages and relayed to appropriate personnel within [Number] minutes of each call.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed clerical duties and tasks for clinic administration.
Patient Access Representative03/2003 to 07/2010
Rutgers University – New Brunswick , NJ
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Received patient deductibles, co-pay amounts and [Type] and discussed options to satisfy remainder of patient financial obligations.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Resolved patient financial and [Type] problems with guidance from documented guidelines and procedures.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Compiled and reviewed medical charts.
  • Balanced deposits and credit card payments each day.
  • Used [Software] to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
Education
High School Diploma06/1984Louisa County High School- City, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good
Resume Strength
  • Completeness
  • Measurable results

Resume Overview

School Attended

  • Louisa County High School

Job Titles Held:

  • Medical Receptionist
  • Patient Access Representative

Degrees

  • High School Diploma 06/1984

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